Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS policies and proceduresmay relate to:
application of first aid
counter terrorism
emergency and evacuation response
equipment maintenance and use
hazard and risk identification and reporting
OHS consultation and participative arrangements
reporting accidents, incidents, injuries and near misses
restraint and apprehension of persons
risk assessment and control measures
safe operating procedures and instructions for use of equipment and technology
security licensing requirements
use and maintenance of Personal Protective Equipment (PPE)
use of force
use of restraints, firearms, handcuffs, batons and spray
use, storage and disposal of hazardous substances or dangerous items.
Legislative requirements may relate to:
anti-discrimination and diversity
Australian standards, codes of practice and regulations
award and enterprise agreements
duty of care
evidence collection
licensing arrangements and certification requirements
OHS issue resolution
relevant commonwealth, state and territory OHS legislation, codes of practice and regulations
roles and responsibilities of OHS representatives and committees
trade practices
use of force.
OHS informationmay relate to:
application of organisational OHS policies and procedures
compliance with applicable legislation, standards and regulations related to OHS
current security industry risks and alerts
identified hazards
outcomes of risk assessment and control processes
procedures for evacuation, application of first aid and emergency response
processes for raising OHS issues
up-to-date OHS issues and industry safety trends.
Communication skillsmay include:
active listening
comprehension
negotiation
note-taking
positive body language
questioning
reading accurately
speaking clearly
summarising
writing.
Interpersonal techniquesmay include:
active listening
being respectful and non-discriminatory to others
control of tone of voice and body language
demonstrating flexibility and willingness to negotiate
interpreting non-verbal and verbal messages
maintaining professionalism
providing and receiving constructive feedback
questioning to clarify and confirm understanding
two-way communication
use of communication appropriate to cultural differences
use of positive, confident and cooperative language.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Security risks may relate to:
biological hazards
chemical spills
client contact
electrical faults
explosives
financial viability
injury to personnel
noise, light, heat, smoke
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious behaviour
persons suffering from emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
property or people
security systems
suspicious packages or substances
systems or process failures
terrorism
violence or physical threats.
Managing risksmay involve:
application of the hierarchy of control
complying with safe operating procedures for equipment
correct selection, use, storage and maintenance procedures for PPE
evacuation
maintaining vigilance, awareness and observation in the work environment
OHS communication and reporting
requests for back-up support or instructions
safe lifting and manual handling
security of documents, cash, equipment and persons
use of fire safety equipment
use of reasonable force.
Hazard relates to:
any thing (including an intrinsic property of a thing) or situation with the potential to cause injury or harm.
Hazards may be identified through:
consultation
continuous monitoring of work environment
debrief and review of security incidents
regular informal and informal discussions with colleagues
regular inspections of equipment and work area
review of OHS records.
OHS recordsmay relate to:
first aid and medical post records
hazardous substances registers
health surveillance and monitoring of work environment
identified hazards and risks
industry warnings and security alerts
maintenance and testing reports
manufacturer and supplier information, including materials safety data sheets and dangerous goods storage lists
OHS audits and inspections
OHS instruction and training
OHS issues which have been raised and reported
reports of accidents and injury
workers compensation and rehabilitation records.
Training needsmay relate to:
additional work experience or exchange opportunities
application of the hierarch of controls
attendance at OHS seminars or conferences
emergency evacuation training
OHS induction training
participating in formal or informal learning programs
undertaking personal study
use of restraints, batons, handcuffs, spray and firearms
workplace coaching, mentoring or supervision.
Learning opportunitiesmay include:
career planning or development
conducting a workplace skills assessment
participation in formal or informal learning programs
undertaking a performance appraisal
undertaking personal study
work experience or exchange opportunities
workplace coaching, mentoring or supervision.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
complying with applicable OHS policies and procedures and legislation, and implementing consultative arrangements to ensure individual and team OHS awareness and compliance
implementing OHS policies and procedures and using review, feedback and consultation processes as the basis for their update
implementing OHS training for individuals based on an evaluation of individual learning needs and identified training programs and resources
reviewing, updating and maintaining OHS records and information to meet legal compliance requirements.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.