Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
trespass and the removal of persons
use of restraints and weapons:
batons
firearms
handcuffs
spray.
Relevant legislation may include:
Crimes Act 1900
Firearms Act 1996 and Firearms (General) Regulations 1997
general principles of Common Law
Inclosed Lands Protection Act 1901
Law Enforcement (Powers and Responsibilities) Act 2002
Liquor Act 1982
Listening Devices Act 1984
Registered Clubs Act 1976
Security Industry Act 1997 and Regulations 1998
Telecommunications Act
Trade Practices Act
Workplace Surveillance Act 2005.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Relevant standards:
must include AS/NZS 4360: 2004 Risk management
may relate to:
AS2630-1983 Guide to the selection and application of intruder alarm systems for domestic and business premises
HB 167:2006 Security Risk Management
HB 436 Risk Management Guidelines - Companion to AS/NZS 4360
HB 231:2000 Information security risk management guidelines.
Assignment instructions may include:
assignment purpose and objective
assignment tasks and procedures
assignment timeframe
client information
incident and security risk response procedures
personal presentation
reporting and documentation requirements
resource and equipment requirements.
Relevant informationmay include:
client competition
core business functions
key stakeholders
nature of client business and type of industry
scale of operations
size of company and number of employees.
Security systems may include:
access control systems
acoustic sensors
automatic entrance and exit devices
biometric devices
electronic field detection systems
infra-red sensors
intelligent building systems
intruder alarm systems
motion sensors
movement detectors.
Equipment and resources may include:
communication equipment:
pager
portable and mounted two-way radio
telephone and mobile phone
defensive equipment:
batons, firearm, and the relevant licenses and permits
maps
pen and security notebook
personal protection equipment
security equipment:
alarms and signals
electronic screening equipment
motion sensors
personal duress alarms
static alarms
video cameras and monitors
security personnel and specialist services
transport.
Communication channels and processesmay include:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Relevant personsmay include:
clients
colleagues
emergency services personnel and agencies
human resource personnel
management
legal representatives.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Security risks may relate to:
biological hazards
chemical spills
client contact
electrical faults
explosives
financial viability
injury to personnel
noise, light, heat, smoke
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious behaviour
persons suffering from emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
property or people
security systems
suspicious packages or substances
systems or process failures
terrorism
violence or physical threats.
Monitoringmay be conducted:
using an audio recording device
by camera (eg optical recording device)
electronically and digitally
visually (eg observation).
Factorsmay include:
access to resources and materials
budget constraints
competing work demands
environmental factors (eg time, weather)
technology or equipment breakdowns
unforeseen incidents
workplace environment hazards and risks.
Assistancemay include:
back-up support
explaining and clarifying
problem-solving
providing encouragement
providing feedback
undertaking extra tasks.
Opportunities for improvementmay relate to:
gaps in operational coverage as determined in internal auditing or assessment processes
on-the-job instruction
operational effectiveness assessment
organisational assessment and evaluations provision of learning opportunities
relevant organisational changes such as need to alter policies or procedures
structured feedback.
Documentationmay include:
activity reports
field notes
incident reports
radio and telephone communication records
request for assistance forms
security logs
shift reference files
vehicle and personnel movements.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accurately completing, preparing and presenting documentation related to security operations in a suitable style and format to relevant personnel for review
accurately interpreting, communicating and implementing assignment instructions
identifying problems or issues with operational efficiency and implementing suitable contingency measures
maintaining communication with field staff using established communication channels and equipment
monitoring work of security personnel to ensure the efficiency and effectiveness of security operations is maintained
reviewing and evaluating effectiveness of security operations through a process of continual assessment, feedback and review.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.