Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

General context
Work involves the estimating and costing of work required to repair shoe and/or other item
Discretion and judgement may be required, for both self and others, in planning and selecting processes, procedures and outcomes
Work is assessed in accordance with statutory requirements, enterprise insurance requirements, OH&S legislation and relevant health regulations

Worksite environment and practices may include
Work undertaken in accordance with established procedures involving a range of materials and products
Work organisation procedures and practices relating to the provision of information and preparation of quotations
Interaction with customers and other personnel from the operator's workplace
Use of calculators and/or computers running appropriate software for estimating and calculating necessary details
Use of standard/recommended charges for services
Costing applies to the repair of shoes, dyeing of shoes/products, and other items such as bags, belts, etc.

Sources of information and documents may include
Enterprise work orders and instructions
Customer requirements
Industry codes and symbols
Australian, international and enterprise quality standards and procedures
Enterprise or external personnel
Work scheduling documentation
Job procedures

Workplace context may include
Reporting actions which include verbal and written communication in accordance with enterprise policies and procedures
Oral, written or visual communication including completion of standard forms, interpretation of information and instructions associated with workplace activities, and recording and reporting of work outcomes
Being responsible for the maintenance of own work quality and being required to contribute to the quality improvement of team or section output, where necessary
Observance of procedures for safety, environmental protection, housekeeping and quality as specified by equipment and materials manufacturers, regulatory authorities, operator enterprise and customer
Conditions of service, legislation and industrial agreements including:
Workplace agreements and awards
Federal or State/Territory legislation

Applicable regulations and legislation may include
Occupational health and safety legislation relevant to workplace activities
Workers' compensation legislation
Environment protection legislation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence to be considered

Assessment must confirm appropriate knowledge and skills to:

interpret client requirements
interpret specifications and instructions for products and materials to be used
estimate type and quantities of material required
determine the types and amount of labour required to complete the work
estimate time required to complete the work
document and communicate work related information including customer requirements, products, materials and labour required, costing calculations for products, materials and labour, and special conditions
use of calculators, computer programs and other aids in the estimation and cost calculation processes

Interdependent assessment of units
Competence in this unit is not dependent on possession of competence in any other units. The unit may therefore be assessed independently

Required knowledge and skills

Underpinning knowledge of:

range of products and services offered by the enterprise
enterprise costing polices and procedures including labour rates and costs of products and materials
work flow, repair processes and materials
safety and environmental requirements of relevant industry and enterprise procedures
general industry housekeeping policies and procedures
recording and reporting procedures

Underpinning skills to:

interpret and apply work instructions and established procedures
locate and interpret technical information about products, materials, equipment and operating procedures
identify customer requirements
calculate amounts and sizes of materials
apply hourly rates for labour and overheads
estimate production times
calculate total costs of products or services
ascertain or estimate delivery/availability timelines

Resource implications
Access is required to real or appropriately simulated situations involving estimation and costing of work to repair shoes and/or other items
Access is required to specifications and costs of relevant products, equipment and materials and information on labour costs and availability, safety procedures, regulations, quality standards, and enterprise procedures
Access is required to all necessary facilities and associated equipment including calculators, computers and relevant software

Consistency in performance

Applies underpinning knowledge and skills when:

planning and organising work
interpreting design requirements
describing procedures and consequences
completing tasks
identifying problems
applying and taking into account safety precautions relevant to the task

Takes relevant enterprise procedures into account when developing estimates and costing, including:

Hazard policies and procedures including codes of practice
standard job procedures and work instructions
quality procedures
security procedures
waste, pollution and recycling management procedures
Actions are implemented promptly and accidents and incidents reported in accordance with statutory requirements and enterprise procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions with customers, staff and others
Work is completed systematically with attention to detail
Competence is assessed on sufficient number of occasions or over sufficient period of time to ensure consistent performance across a typical range of customers, products and services

Context for assessment
Assessment may occur on the job or in an industry approved simulated environment
Competence should be demonstrated with a range of typical industry product and equipment applications

Communicating ideas and information
(3)

Collecting analysing and organising information
(3)

Planning and organising activities
(2)

Working with others and in teams
(2)

Using mathematical ideas and techniques
(3)

Solving problems
(3)

Using technology
(2)