Elements and Performance Criteria

Work instructions may include:
job sheets
patterns
plans
drawings
designs
verbal directions
customer orders

Communication in the workplace may include:
listening and understanding
speaking clearly and directly
reading independently
writing to audience needs
group interaction
the chain of command in which to report
questioning to obtain information and/or clarify information and understanding
routine oral reporting
routine written reporting
participation in routine meetings in the workplace
basic recording of discussions

Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:
estimates of the quantities of materials and resources required to complete a work task
money (cost, invoices, change, etc.)
volume
weight
time
length and distance
speed
area
perimeter

A diversity of backgrounds may include, but is not limited to different:
ages
genders
culture
personal values or beliefs
race
religion
political persuasion

Workplace technology may vary widely from industry to industry and may include:
business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders
computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers
other technology such as machinery, hand tools, knives, ovens, stoves, lifts, security systems

Workplace technology precautions may include:
routine checking of equipment
regular backups of data
keeping a log book of detected faults
checking that repairs have been carried out
using appropriate clothing

Appropriate action may include:
contacting a supervisor, manager
contacting the manufacturer
contacting a service provider
reporting and documenting the problem

Key personnel may include:
supervisor
manager
fellow colleagues
team members

Workplace procedures may include:
organisational policies and guidelines
common organisational practice
performance plans
OH&S policies, procedures and programs
relevant legislative requirements in areas such as OH&S, privacy, anti-discrimination, environmental protection, trade practices, etc
relevant licence requirements and related regulations

Information and documents may include:
applicable national, state and territory regulations
standard operating procedures applicable to work role
quality standards applicable to work role

Applicable legislation, regulations and codes may include:
applicable national, state and territory regulations
relevant Australian Standards and related requirements
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace