Elements and Performance Criteria

The Range Statement provides details of the scope of the Elements and Performance Criteria to allow for differences within enterprises and workplaces, including practices, knowledge and requirements. It also provides a focus for assessment and relates to the unit as a whole. The Range Statement is provided as a guide only and lists are not exhaustive. The following variables may be present:

Mortuary area may include:

tables

floors

walls.

Mortuary instruments and equipment may include:

personal protective equipment

sterilisation equipment (autoclave)

sterilisation chemicals and solutions

instruments and instrument tray

dressing table

disinfectant hand solution, paper towels and soap

shampoos, cosmetics

plastic laundry bags

plastic infectious waste bags

bio-medical waste containers - infectious/radio-active/human tissue

pedestal lamps

linen

first aid kit

cotton wool

capsules for transporting babies

scissors (various types).

Workplace policies and procedures may include:

standard operating policies and procedures

standards and certification requirements

quality assurance procedures

OHS procedures

emergency, fire and accident procedures

security procedures.

OHS procedures are to be in accordance with State/Territory legislation and regulations and may include:

workplace environment and safety

personal protective equipment

manual handling procedures

use of tools and equipment

materials handling procedures including for hazardous or infectious materials.

Infection control practices may include:

checking for infectious/transmittable disease

using personal protective equipment

sterilising apparatus/instruments

providing sterile storage areas for instruments

use of disinfectants

safe removal and disposal of soiled/contaminated garments

safe ventilation

avoiding invasive procedures on bodies

immunisation

periodic X-rays

seeking medical advice

recording injury and incidence

reporting injury and incidence

providing first aid kit

performing first aid as necessary

labeling clothing.

Personal protective equipment may include:

disposable gloves

heavy duty gloves

barrier gown/suit

waterproof overshoes

waterproof aprons

splash proof masks

hair cover.

Social, cultural or religious requirements may include:

dress standards (Middle Eastern, Asian, European, Aboriginal and Torres Strait Islanders)

gender of body preparation personnel

perceived inappropriate behaviour

time required between death and burial/cremation

orientation of the deceased person

restrictions on methods of body preparation permissible.

Family may include:

immediate family

extended family

friends

designated people.

Final checks and visual observation may include:

hair

eyes

nails

skin

teeth

shaving

cosmetics

dressing

jewellery

clots

intravenous line punctures

tracheotomy/colostomy openings

purse string sutures

other openings not closed

incisions not sutured

incision seal powder

leakage from sutures.

The following components relate directly to this unit's Performance Criteria and Range Statement and will inform and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence
Evidence of the following knowledge and skills is considered essential to demonstrate competency in this unit. This includes demonstration of the Key Competencies at the performance level identified at the end of this unit:
Clothing and presentation of the deceased person to a standard acceptable to the deceased person's family.
Correct use of OHS manual handling procedures.
Demonstration of respect for the deceased person throughout procedure.

Underpinning Knowledge and Skills
The following knowledge, understanding and skills are essential to perform this unit to the required standard:
Knowledge of manual handling techniques and relevant OHS and infection control requirements and procedures.
Knowledge of and ability to use mortuary instruments, equipment and materials.
Knowledge of cosmetic application techniques.
Knowledge of basic hairdressing techniques.
Verbal and non-verbal communication skills, including:
listening skills
ability to receive and give directions.
Literacy and numeracy skills, including:
ability to interpret and understand written documentation
computer literacy.
Knowledge and understanding of and respect for social, religious and cultural differences and traditions.
Knowledge of workplace policies and procedures.
Ability to recognise professional parameters.
Life experience and common sense.
Planning skills, organisational skills, time management skills.
Stress management skills and the ability to manage emotions.
Personal integrity, ethics and accountability.

Context of Assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment through a range of situations which may include interruptions and involvement in other related activities normally expected in the work environment.
Assessment should be undertaken in an environment that meets industry codes of practice and relevant industry regulations and legislation.

Interdependent Assessment of Unit
All units which relate to a job function can be considered as co-requisites to assist with an integrated approach to assessment. For this unit, the following co-requisite units particularly apply:
WFSPCS203A Carry out mortuary OHS procedures
WFSPCS201A Carry out infection and contamination control practices
WFSMWK302A Prepare to perform body preparation
WFSMWK303A Cleanse and disinfect deceased bodies
WFSMWK304A Set facial features
For advice on integrated assessment of units within and across qualifications, refer to the Assessment Guidelines.

Assessment Methods

Observation of staff member performing a range of workplace tasks over sufficient time to demonstrate the handling of a range of contingencies. Tasks may include but are not limited to:

identifying and applying procedures for conducting preparatory procedures
dressing the deceased person and preparing face, hair and nails
evaluating the standard of preparation for viewing
demonstrating empathy, confidentiality and tact in relation to performing the required tasks
dressing in an appropriate manner for performing cosmetic body preparation
cleaning up mortuary area, instruments, protective clothing and equipment.
Written and/or oral questioning to assess knowledge and understanding of relevant procedures with regard to performing cosmetic body preparation. Questions will be asked in a manner appropriate to the language and literacy level of the staff member.
Participation in role plays in relation to preparing face, hair and nails
Completing workplace documentation relevant to workplace requirements.

Assessment Resources
All resources must be provided for the assessment. If workplace based, the resources should relate specifically to policies, procedures and range of tools and equipment. If an off the job or simulated work environment is used then resources should be applicable to the work environment.
Resources may include:
A real or simulated work environment.
Relevant documentation such as:
workplace policies and procedures
documentation as identified in the Range Statement.
Industry codes of practice and relevant legislation and regulations.
Access to a range of appropriate instruments, tools and protective equipment.
A qualified workplace assessor and/or a technical expert working in partnership with the assessor.

There are a number of processes that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies. Key competencies are generic competencies that focus on the capacity to apply knowledge and skills in an integrated way in work situations, but are not specific to any particular industry. Key competencies foster the development of skills, knowledge and understanding necessary to perform work operations. The questions below highlight how these processes are applied in this competency standard. Following each question a number indicates the level to which the key competency needs to be demonstrated where 1 = the competence needed to undertake tasks effectively, 2 = the ability to manage tasks, and 3 = the ability to use concepts for evaluating and reshaping tasks.
Communicating ideas and information
By communicating with colleagues, ideas and information relevant to preparation for viewing, dressing the deceased and preparing the face, hair and nails. (2)

Collecting analysing and organising information
By gathering environmental, situational and client preference information, selecting and collating this data in a suitable format and evaluating it for implementation. (1)

Planning and organising activities
By planning activities self and colleagues, which are associated with body preparation, dressing and preparation of the face, hair and nails. (2)

Working with others and in teams
By involving colleagues in body preparation, dressing and preparation of the face, hair and nails and by encouraging participation and contribution. (2)

Using mathematical ideas and techniques
By preparing schedules and implementing time management strategies. (1)

Solving problems
By independently resolving all routine issues with body preparation, dressing and preparation of face, hair and nails associated with preparation of the deceased for viewing and by accessing suitable support within or outside the organisation to resolve non-routine problems. (2)

Using technology
By using technology for internal and external communication purposes. (1)