Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
business ethics
and must include:
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)
Legal and ethical requirements may include:
confidentiality
codes of practice
business ethics
legislation
regulations
policies and guidelines
Tactical objectives may include:
links to strategic and operational objectives
links to general business strategies
Action plan information may include:
objectives
their link to the e-business strategy
activities
priorities
responsibility
timeframes
resource implications
budgetary implications
success measures
monitoring and evaluation processes
reporting processes
review processes
change management strategies
database construction and maintenance
access to website under construction
testing of website by client stakeholders
Policies and guidelines may include:
information management
risk management
intellectual property
fraud prevention and detection
business ethics
code of practice
human resource management
performance management
electronic communication
outsourcing
legal issues eg jurisdiction, contract validity, taxation
Occupational Health and Safety
and must include:
security
privacy
confidentiality
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
business ethics
and must include:
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (Definition of e-commerce in E-competent Australia, ANTA, May 2000)
Legal and ethical requirements may include:
confidentiality
codes of practice
business ethics
legislation
regulations
policies and guidelines
Tactical objectives may include:
links to strategic and operational objectives
links to general business strategies
Action plan information may include:
objectives
their link to the e-business strategy
activities
priorities
responsibility
timeframes
resource implications
budgetary implications
success measures
monitoring and evaluation processes
reporting processes
review processes
change management strategies
database construction and maintenance
access to website under construction
testing of website by client stakeholders
Policies and guidelines may include:
information management
risk management
intellectual property
fraud prevention and detection
business ethics
code of practice
human resource management
performance management
electronic communication
outsourcing
legal issues eg jurisdiction, contract validity, taxation
Occupational Health and Safety
and must include:
security
privacy
confidentiality

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Scope of the objectives and activities for e-business
Knowledge of e-business and e-business implementation issues
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
e-business environment
e-business terminology
General business planning concepts
Strategic operational and tactical planning methodologies
Legal, ethical and security issues relating to e-business
Culture of e-business versus traditional business models
Implementation issues
Stakeholders in planning process
Underpinning skills
Computer technology skills including database administration
Literacy skills to research, develop and write e-business action plan
Numeracy skills for budgetary information
Communication skills for consultation to determine priorities
Policy development skills
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to confirm pre-planning information (3)
Communicating ideas and information - through reader friendly action plan document (3)
Planning and organising activities - to prepare action plan (3)
Working with teams and others - to determine priorities and responsibilities for activities (3)
Using mathematical ideas and techniques - to estimate budgetary requirements (2)
Solving problems - to balance infrastructure and process activities against direct income earning activities (3)
Using technology - to prepare action plan (1)
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Scope of the objectives and activities for e-business
Knowledge of e-business and e-business implementation issues
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
e-business environment
e-business terminology
General business planning concepts
Strategic operational and tactical planning methodologies
Legal, ethical and security issues relating to e-business
Culture of e-business versus traditional business models
Implementation issues
Stakeholders in planning process
Underpinning skills
Computer technology skills including database administration
Literacy skills to research, develop and write e-business action plan
Numeracy skills for budgetary information
Communication skills for consultation to determine priorities
Policy development skills
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to confirm pre-planning information (3)
Communicating ideas and information - through reader friendly action plan document (3)
Planning and organising activities - to prepare action plan (3)
Working with teams and others - to determine priorities and responsibilities for activities (3)
Using mathematical ideas and techniques - to estimate budgetary requirements (2)
Solving problems - to balance infrastructure and process activities against direct income earning activities (3)
Using technology - to prepare action plan (1)