Unit of competency Outline

Date retreived
22/07/2026 5:31 AM AWST

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Communicate effectively

Communicate effectively

Unit of competency
National Code
CSCORG043
State Code
OEJ12
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
05/12/2022
View on TGA
State Implementation and Classification
Approved Date
17/03/2023
Field of Education
120505 - Work Practices Programmes
Original Release Date
17/03/2023
Nominal Hours
30
Description
This unit describes the skills and knowledge required to exchange information verbally and in writing for specific purposes. It includes adapting communication styles to people and situations, working effectively with groups and maintaining security of information. An individual undertaking this role may work as part of a coordinated team with moderate support in tasks with a limited number of familiar steps.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to communication and use of information and communication technology (ICT).No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Use verbal and non-verbal communication to exchange information for specific purposes
  • 1.1 Use effective listening and speaking skills to confirm understanding
  • 1.2 Include appropriate non-verbal techniques in communication and interaction
  • 1.3 Confirm the accuracy of the information to be provided using a range of sources and references to avoid misunderstandings
  • 1.4 Provide constructive feedback where required
  • 1.5 Communicate information accurately to appropriate personnel within relevant timeframes
2 Adapt communication to people and situations
  • 2.1 Identify audience communication needs and consider effective approaches to suit
  • 2.2 Consider possible language or literacy barriers during communication with others
  • 2.3 Include cultural awareness, sensitivity and discretion and non-discriminatory language in communication and interaction
  • 2.4 Seek support when difficulties communicating arise
3 Communicate effectively in the work group
  • 3.1 Participate collaboratively in meetings, briefings and group working sessions
  • 3.2 Identify any potential communication barriers between members of the work group
  • 3.3 Encourage positive involvement and contributions from all involved
  • 3.4 Provide clear and accurate information to group members to ensure that information is easily understood and acted on
  • 3.5 Identify issues and problems within the group and contribute to their resolution
  • 3.6 Respond appropriately to instructions and feedback
4 Communicate in writing
  • 4.1 Produce written material that meets the needs of the audience within relevant timeframes
  • 4.2 Record information using communication systems in accordance with organisational policy and procedures
5 Maintain the security of information
  • 5.1 Take appropriate precautions when communicating confidential or sensitive information
  • 5.2 Follow organisational policy and procedures when sharing or disclosing information
  • 5.3 Maintain the security of records when handling and storing them
  • 5.4 Follow organisational procedures to minimise risk of information security breach
No information
No information
Replaces
State Code National Code Title Type
AUZ17 CSCORG002 Communicate effectively Unit of competency