Unit of competency Outline

Date retreived
21/07/2026 11:34 PM AWST

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Communicate in the workplace

Communicate in the workplace

Unit of competency
National Code
PUACOM001A
State Code
C3836
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
09/02/2011
View on TGA
State Implementation and Classification
Approved Date
18/02/2002
Field of Education
120505 - Work Practices Programmes
Original Release Date
18/02/2002
Nominal Hours
20
Description
Notes
Elements and Performance Criteria
No information
Clients may include
· external
· internal
· representatives of other organisations
· representatives of non government organisations
· contractors
· members of the public
· persons from culturally and linguistically diverse backgrounds
· people with hearing/vision impairments
Instructions may be
· verbal
· non verbal
· written and may include requests
· directions
Modes of communication may include
· written
· face to face
· radio
· mobile telephone
· land line telephone
· facsimile
· information technology systems
· signalling systems
· pamphlets translated in other languages for persons from culturally and linguistically diverse backgrounds
· Auslan gestures
· use of interpreters
Client needs may include
· information
· advice
· directions
· assistance
Workplace may include
· office
· in the field
· workshop
· operational area
Non verbal communication may include
· body language
· gestures and signals
Routine correspondence may include
· brief notes
· documents
· number of themes covered in document would be simple and limited
Critical aspects of evidence
It is essential for this unit that competence be demonstrated in effectively interacting with clients and communicate verbally and non verbally

Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil

Underpinning knowledge
· effective verbal communication techniques
· effective non verbal communication techniques
· group communication techniques
· written communication skills
· small group dynamics

Underpinning skills
· follow written instructions
· give and receive verbal instructions
· interact with clients
· communicate in group setting
· use information technology effectively

Resource implications
No special requirements

Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment
· A combination of oral or written presentations
· observations
· on the job and/or in a simulated workplace environment
Replaced By
State Code National Code Title Type
C1435 PUACOM001B Communicate in the workplace Unit of competency