Unit of competency Outline
Date retreived
22/07/2026 11:30 AM AWST
22/07/2026 11:30 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply insurance industry knowledge to vehicle loss assessment
Apply insurance industry knowledge to vehicle loss assessment
Unit of competency
National Code
AURVNA4004
AURVNA4004
State Code
WC302
WC302
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
08/08/2013
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
08/08/2013
Nominal Hours
80
Description
This unit describes the performance outcomes required to apply insurance industry knowledge to vehicle loss assessment. It involves using insurance industry terminology and trends; and applying policy, Acts and regulations to ensure the correct conduct of a vehicle loss assessment.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with their relevant regulatory authority.
Notes
Elements and Performance Criteria
1. Develop and apply an understanding of the insurance industry
- 1.1. Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures
- 1.2. Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work
- 1.3. Insurance industry terminology and vocabulary are used in the correct context
- 1.4. Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices
- 1.5. Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied
2. Develop and apply an understanding of government Acts and regulations relevant to the insurance industry
- 2.1. Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are determined and complied with
- 2.2. Reporting requirements and procedures are identified
- 2.3. Requirements under privacy law are identified, clarified where necessary, and complied with
3. Develop and apply an understanding of loss assessment processes
- 3.1. Knowledge of loss assessment processes, procedures and policy is applied
- 3.2. Condition of vehicle compared to incident description is analysed to determine incident-related damage
- 3.3. Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied
- 3.4. Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Terminology and vocabulary must include:
agreed value
assessments
certificates of insurance
claims
depreciation
excess
indemnity
market value
misrepresentation
mitigation
no claim:
bonus
discount
rating
non-disclosure
policy book
pool of funds
premium
pre-accident condition
product disclosure statement (PDS)
reinsurance
renewals
subrogation
underwriting
unreasonable or capricious grounds.
Trends and technology may include:
digital imaging
electronic-based researching and reporting
laptop
mobile phone
tablet.
Principles, obligations and compliance requirements must include:
Australian Prudential Regulatory Authority (APRA) regulations
Financial Services Reform (FSR) Act
General Insurance Code of Practice
Insurance Contracts Act, including:
duty of disclosure
utmost good faith
intellectual property principles and practice
Motor Vehicle Insurance and Repair Industry Code of Conduct
Competition and Consumer Act
copyright law
privacy law
commonwealth, state or territory regulatory requirements
statutory changes to the criteria of the national WOVR.
Reporting requirements may include:
WOVR
state or territory statutory requirements and reporting documentation.
Loss assessment processes, procedures and policy may include:
filling out and submitting a template or proforma:
assessment report
WOVR
writing and submitting:
assessment report
fraud indicator report
PDS
vehicle condition report
WOVR.
Condition of vehicle may include:
damage while parked
direction of impact (DOI) appropriate to incident description
old and inconsistent damage
potential for roadworthiness
pre-accident condition and potential contributing factors
registration
transfer damage
vehicle identification number (VIN).
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Terminology and vocabulary must include:
agreed value
assessments
certificates of insurance
claims
depreciation
excess
indemnity
market value
misrepresentation
mitigation
no claim:
bonus
discount
rating
non-disclosure
policy book
pool of funds
premium
pre-accident condition
product disclosure statement (PDS)
reinsurance
renewals
subrogation
underwriting
unreasonable or capricious grounds.
Trends and technology may include:
digital imaging
electronic-based researching and reporting
laptop
mobile phone
tablet.
Principles, obligations and compliance requirements must include:
Australian Prudential Regulatory Authority (APRA) regulations
Financial Services Reform (FSR) Act
General Insurance Code of Practice
Insurance Contracts Act, including:
duty of disclosure
utmost good faith
intellectual property principles and practice
Motor Vehicle Insurance and Repair Industry Code of Conduct
Competition and Consumer Act
copyright law
privacy law
commonwealth, state or territory regulatory requirements
statutory changes to the criteria of the national WOVR.
Reporting requirements may include:
WOVR
state or territory statutory requirements and reporting documentation.
Loss assessment processes, procedures and policy may include:
filling out and submitting a template or proforma:
assessment report
WOVR
writing and submitting:
assessment report
fraud indicator report
PDS
vehicle condition report
WOVR.
Condition of vehicle may include:
damage while parked
direction of impact (DOI) appropriate to incident description
old and inconsistent damage
potential for roadworthiness
pre-accident condition and potential contributing factors
registration
transfer damage
vehicle identification number (VIN).
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.
A person who demonstrates competency in this unit must be able to:
use insurance industry terminology and vocabulary in the correct context
understand and comply with insurance industry principles, obligations and compliance requirements
identify relevant reporting requirements
apply loss assessment processes, procedures and policies
determine incident-related damage
write reports, including vehicle assessment reports and Written-Off Vehicles Register (WOVR)
determine accuracy of vehicle damage estimate.
Context of, and specific resources for assessment
Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.
Assessment is to occur:
using standard workplace practices and procedures
following safety requirements
applying environmental constraints.
Assessment is to comply with relevant:
regulatory requirements
Australian standards
industry codes of practice.
The following resources must be made available for the assessment of this unit:
a range of motor vehicles with both minor and extensive damage
relevant documentation, including manufacturer specifications and costs, workshop and body repair manuals, estimate documentation, incident description and repair order
relevant information (e.g. staff numbers and availability, cost parameters, and external contractor information)
relevant tools and equipment
repair job details
Repair Times manuals.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.
Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.
Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.
Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.
A person who demonstrates competency in this unit must be able to:
use insurance industry terminology and vocabulary in the correct context
understand and comply with insurance industry principles, obligations and compliance requirements
identify relevant reporting requirements
apply loss assessment processes, procedures and policies
determine incident-related damage
write reports, including vehicle assessment reports and Written-Off Vehicles Register (WOVR)
determine accuracy of vehicle damage estimate.
Context of, and specific resources for assessment
Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.
Assessment is to occur:
using standard workplace practices and procedures
following safety requirements
applying environmental constraints.
Assessment is to comply with relevant:
regulatory requirements
Australian standards
industry codes of practice.
The following resources must be made available for the assessment of this unit:
a range of motor vehicles with both minor and extensive damage
relevant documentation, including manufacturer specifications and costs, workshop and body repair manuals, estimate documentation, incident description and repair order
relevant information (e.g. staff numbers and availability, cost parameters, and external contractor information)
relevant tools and equipment
repair job details
Repair Times manuals.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.
Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.
Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.
Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WI952 | AURVNA004 | Apply insurance industry knowledge to vehicle loss assessments | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J418 | AUR40512 | Certificate IV in Vehicle Loss Assessing | Qualification |
| D792 | AUR40511 | Certificate IV in Vehicle Loss Assessing | Qualification |