Unit of competency Outline
Date retreived
23/07/2026 1:40 PM AWST
23/07/2026 1:40 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Negotiate complex claims settlement for insurance broking client
Negotiate complex claims settlement for insurance broking client
Unit of competency
National Code
FNSIBK512
FNSIBK512
State Code
AUR52
AUR52
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to research, organise, identify points of difference, clarify the crucial issues and present a case in negotiating terms and conditions of claims settlements for insurance broking clients.It applies to individuals who use well-developed interpersonal, analytical and communication skills within organisations of various sizes and across a range of customer bases.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Establish content of claim
- 1.1 Review terms and conditions of insurance policy with client to ensure maximum claims recovery is sought
- 1.2 Provide client with advice relating to potential claim recovery
- 1.3 Identify non-insured items
2. Negotiate terms and conditions of settlement
- 2.1 Identify type of claim and level of variation to standard claims settlement to establish type of negotiation required
- 2.2 Represent client interests to ensure full legal entitlement is forthcoming
- 2.3 Prepare grounds for negotiation to ensure logical, persuasive and technically correct representations can be made
- 2.4 Obtain negotiated agreement with insurer that in most cases meets client requirements and approval
3. Notify terms of settlement to client
- 3.1 Prepare and document details of insurer’s settlement offer with recommendations without delay for client review and acceptance
- 3.2 Obtain client’s response to settlement offer and act on it without delay
- 3.3 Remit settlement funds to client within terms of legislative requirements, and brokerage policy and operating procedures
4. Update relevant files and records
- 4.1 Update business records without delay and according to company operating procedures
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D4195 | FNSIBK512A | Negotiate complex claims settlement for insurance broking client | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCI54 | FNSIBK522 | Negotiate complex claims settlement for insurance broking clients | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWB4 | FNS51215 | Diploma of Insurance Broking | Qualification |