Unit of competency Outline

Date retreived
22/07/2026 8:17 AM AWST

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Review and improve business performance

Review and improve business performance

Unit of competency
National Code
PSPMGT010
State Code
AWU51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080301 - Business Management
Original Release Date
21/07/2016
Nominal Hours
60
Description
This unit describes the skills required to review and improve business performance using a range of methods. It includes undertaking management audits, reviewing governance arrangements and benchmarking organisational performance.This unit applies to those working in continuous improvement of business performance.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Undertake management audit
  • 1.1 Determine scope and objectives of the management audit in consultation with key stakeholders.
  • 1.2 Determine methodology, instruments, and baseline data.
  • 1.3 Arrange expert advice and assistance as required.
  • 1.4 Gather, collate and circulate management data to stakeholders for comment.
  • 1.5 Analyse results, identify strengths and formulate recommendations to improve management performance.
  • 1.6 Prepare and present a management audit report.
2. Review governance arrangements
  • 2.1 Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.
  • 2.2 Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.
  • 2.3 Analyse data to evaluate the organisation’s deployment of its governance framework.
  • 2.4 Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.
  • 2.5 Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.
  • 2.6 Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.
3. Benchmark organisational performance
  • 3.1 Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.
  • 3.2 Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.
  • 3.3 Establish a process and manage the benchmarking exercise.
  • 3.4 Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.
  • 3.5 Gather and analyse data against benchmarks, and discuss and present results.
  • 3.6 Write report to meet audience needs and include recommendations for improvement and an implementation model.
No information
No information
Replaces
State Code National Code Title Type
C8215 PSPMNGT612A Review and improve business performance Unit of competency
State Code National Code Title Type
AZX8 PSP60616 Advanced Diploma of Procurement and Contracting Qualification