Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Customer and stakeholder requirements may include:
ancillary equipment requirements
characteristics and needs of passengers
contractual requirements
dates and times
duration
general nature of passenger transport services
legislative requirements
level of government involvement
location
numbers of passengers
security requirements
WHS/OHS requirements
Passenger needs may include:
disabled access
needs of children, including groups of unaccompanied children
non-English speaking passengers or passengers whose first language is not English
non-local passenger movement requirements
specific multi-cultural requirements
Passenger transport issues, risks and contingencies may relate to:
adverse weather
environmental sensitivity of route or access areas
equipment breakdown
equipment breakdown support
general nature of location, such as major metropolitan, regional, country or remote
high pedestrian traffic volume
internal and external delays
restricted access
road surface or terrain
social order and security
social order and security support
staff sickness
traffic issues, such as peak periods and traffic regulations
Compliance requirements may include those mandated by:
emergency services, including fire, police, ambulance
land management and protection agencies
local government
other industry bodies, such as certifying bodies
state/territory government, such as state/territory roads authorities
WHS/OHS bodies
Passenger transport resources may include:
ancillary equipment such as trailers
buses
bus stops
coaches
depots or transit facilities
human resources
Human resource requirements may include:
drivers
guides
schedulers
security
supervisors
trainers
Contingency and critical incident processes may relate to:
developed communications including duress arrangements
developed incident management plans
developed security procedures
processes/procedures such as:
breakdown of vehicle procedures
fire-in-vehicle procedures
medical emergency/person injured or killed procedures
assault or threat involving a vehicle, driver or passenger procedure
terrorism or act of terrorism involving a vehicle, driver or passenger procedure
Procedures to address transport operational requirements may relate to:
adequate provision for buses
adequate provision for people who have a disability
arrival of clients (dump or trickle)
available transport and timetables
contacting relevant authorities for information and permission
contingency and back up transport options
correct registration classification and insurances for task
correct type of bus/coach for transport task
emergency services presence and access
human resource requirements, including marshals, guides and drivers
parking
pick-up and drop-off procedures
security
training requirements
vehicle refuelling

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include:
developing a minimum of two passenger service transport plans involving complex transport requirements and multiple passengers and staff, for example:
complex scheduled ongoing public transport service
large community event
complex commercial contract non public transport passenger service
complex charter service.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to a workplace or simulated workplace.
In both real (within safe means) and simulated environments, access is required to:
relevant and appropriate materials and equipment
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
tools, equipment and personal protective equipment currently used in industry
relevant regulatory and equipment documentation that impacts on work activities
appropriate range of relevant operational situations in the workplace.
Method of assessment
Practical assessment must occur in:
a safe and appropriate range of situations in the workplace and/or
an appropriately simulated workplace environment.
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit:
direct observation and questioning of the candidate while developing passenger transport plans
direct observation of the candidate applying relevant WHS/OHS requirements and work practices.