Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The workplace environment may involve twenty-four hour operation and may include:
single and multi-site locations
large, medium and small companies
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve:
internal and external customer contact and coordination
Consignments may be:
palletised
containerised
packaged or loose
in gas, liquid or solid form
Transport may be:
single or multi-modal
Modes of domestic transport may include:
road
rail
air
sea
Critical transport factors when scheduling fleet operations may include:
driver fatigue
customer requirement
road and weather conditions
OH&S requirements
industrial award conditions
government regulations
Communication equipment may include:
radio
mobile phone (portable or in the cabin)
paging devices
satellite tracking systems
on-board computer
Consultative processes may involve:
customers/clients
other employees and supervisors
suppliers
manufacturers
relevant authorities
management
union representatives
OH&S specialists
other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures
enterprise plans/procedures
organisational plans/procedures
established plans/procedures
Information/documentation may include:
workplace fleet control procedures and policies
information on equipment allocation, driver allocation, pick-up and delivery requirements
regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements
supplier and/or client instructions
customer service standards and procedures
workplace products and services information
quality assurance standards and procedures
material safety data sheets
relevant agreements, codes of practice including the national standards for services and operations
manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions
workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
legislation, regulations and related documentation relevant to workplace operations
Applicable regulations and legislation may include:
regulations, standards and codes of practice relevant to workplace operations
relevant Australian and state/territory OH&S legislation
environmental protection regulations
hazardous substances and dangerous goods codes
relevant Australian standards and certification requirements
licence, patent or copyright arrangements

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace