Unit of competency Outline
Date retreived
22/07/2026 10:57 AM AWST
22/07/2026 10:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Administer court fines and debt management
Administer court fines and debt management
Unit of competency
National Code
PSPCRT409B
PSPCRT409B
State Code
WE697
WE697
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
091103 - Legal Studies
Original Release Date
04/07/2014
Nominal Hours
25
Description
This unit covers the ability to administer court fines and arrangements, manage debtors and negotiate payments. It includes undertaking case management of judgement debtors and managing a case load.In practice, administering court fines and debt management may overlap with other generalist or specialist public sector work activities, such as acting ethically, working with diversity, complying with legislation, applying government processes, and gathering and analysing information. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Undertake case management of judgement debtors.
- 1.1. Financial assessments are undertaken of income, assets and expenditure in relation to payment arrangements.
- 1.2. Decisions regarding applications for relief are made in accordance with legislation, practice and procedures.
- 1.3. Payment arrangements are negotiated in accordance with delegated authority and clients' ability to pay.
- 1.4. Contact is made with fine defaulters in order to collect debts according to organisational policy and procedures.
- 1.5. Workplace safety requirements are applied when dealing with difficult or irate clients.
- 1.6. Referrals are made to authorised officer or official for alternative penalties where necessary, according to organisational policy and procedures.
2. Participate in management of case load.
- 2.1. Enforcements are issued and cancelled in accordance with delegated authority.
- 2.2. Data matching is conducted to confirm information as required.
- 2.3. Schedule of action dates is maintained and used.
- 2.4. Lists are managed according to court requirements.
- 2.5. Cases are managed in line with organisational policy and procedure.
- 2.6. Case management records are maintained in accordance with legislation, practice and procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Payment arrangements may be:
fines
fees
judgements
cash and cheques
credit card transactions
electronic funds transfer
money orders
Legislation, practice and procedures may include:
legislation relating to fines enforcement
work instructions
standard operating procedures
guidelines, manuals or handbooks
financial audit Acts and guidelines
client service standards and manuals
rules and regulations
Payment arrangements may be:
fines
fees
judgements
cash and cheques
credit card transactions
electronic funds transfer
money orders
Legislation, practice and procedures may include:
legislation relating to fines enforcement
work instructions
standard operating procedures
guidelines, manuals or handbooks
financial audit Acts and guidelines
client service standards and manuals
rules and regulations
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
undertake assessment of client's income, assets and expenditure
determine client's ability to make payments and then negotiate payment arrangements
make arrangements for debt collection
apply appropriate risk-management procedures to ensure safety in the workplace
make referrals to magistrates
manage the actions, schedules and details required of a case load
apply legislative practices and procedures
Consistency in performance
Competency should be demonstrated by administering court fines and arrangements, managing debtors and negotiating payments on a range of occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when administering court fines and debt management, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to court fines and debts
case studies and workplace scenarios to capture the range of situations likely to be encountered when administering court fines and debt management
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
undertake assessment of client's income, assets and expenditure
determine client's ability to make payments and then negotiate payment arrangements
make arrangements for debt collection
apply appropriate risk-management procedures to ensure safety in the workplace
make referrals to magistrates
manage the actions, schedules and details required of a case load
apply legislative practices and procedures
Consistency in performance
Competency should be demonstrated by administering court fines and arrangements, managing debtors and negotiating payments on a range of occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when administering court fines and debt management, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to court fines and debts
case studies and workplace scenarios to capture the range of situations likely to be encountered when administering court fines and debt management
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWW34 | PSPCRT010 | Administer court fines and debt management | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J286 | PSP40412 | Certificate IV in Government (Court Services) | Qualification |