Unit of competency Outline

Date retreived
22/07/2026 8:37 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide supervision support to community sector workers

Provide supervision support to community sector workers

Unit of competency
National Code
CHCCS505A
State Code
D2351
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
18/08/2009
Field of Education
090515 - Welfare Studies
Original Release Date
18/08/2009
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required to provide supervision as a support for workers in the community services industry, including providing backup support, performing a range of administrative tasks and providing a structured debriefing process
Notes
Elements and Performance Criteria
1. Provide supervision support for community service workers
  • 1.1 Maintain regular contact with workers to demonstrate availability for back-up at all times
  • 1.2 Monitor workers to ensure their conduct maintains physical and psychological safety of clients, self and other workers
  • 1.3 Promote and maintain a high level of care consistent with work role practice and ethical guidelines
  • 1.4 Provide coaching as required to support work strategies in line with organisation and/or practice guidelines
  • 1.5 Assist worker to provide referral support for clients as required and within organisation guidelines
  • 1.6 Instigate interventions as required to address emergency situations
  • 1.7 Collaboratively establish the goals and purpose of each supervision event with the worker
  • 1.8 Ensure supervision is used in a way that best helps clients and fulfils duty of care obligations
2. Provide administrative assistance in community service work context
  • 2.1 Provide administrative support if required to ensure availability of services in line with organisation policy
  • 2.2 Monitor technical aspects in the workplace and report on related issues in line with organisation policies and procedures
  • 2.3 Complete supervision reports after each contact to reflect significant interventions
  • 2.4 Maintain ongoing communication with workers' line manager as required regarding supervision contacts
3. Provide structured debriefing
  • 3.1 Evaluate worker's supervision needs and identify any areas for skills development
  • 3.2 Provide a structured debriefing process for workers requiring assistance to address needs and within organisation guidelines
  • 3.3 Provide constructive feedback about the worker's performance and the supervision process as appropriate within organisation guidelines
  • 3.4 Review the supervision process with the worker and seek feedback about effectiveness
  • 3.5 Provide limited and structured skills-based supervision as appropriate in line with scope of own work role and organisation guidelines
  • 3.6 Refer workers for further skills-based supervision where needs identified in line with organisation policies and procedures
  • 3.7 Report any breach of ethics or professional practice, or significant disagreement regarding supervision to manager (or equivalent) in line with organisation's dispute resolution policy
4. Maintain professionalism and skills development
  • 4.1 Regularly update own knowledge and skills in supervision practice and procedures in line with organisation guidelines
  • 4.2 Regularly attend supervision meetings, seek additional supervision and undergo performance appraisals as required to maintain necessary skills and up-to-date knowledge of organisation policies and procedures
  • 4.3 Ensure own supervision practice is in keeping with and promotes the values, ethical guidelines, policies and procedures of the organisation
  • 4.4 Consistently set and maintain boundaries between workplace and supervision processes, so performance responsibility remains with worker
  • 4.5 Ensure supervision process remains confidential in relation to information pertaining to worker, client and workplace
  • 4.6 Take all reasonable steps to ensure that any personal or social contact with workers does not adversely affect the supervision process
  • 4.7 Work with respect for the value and dignity of workers and clients with due regard for policy and standards relating to discrimination of all forms, and equal rights and opportunities
No information
No information
Replaced By
State Code National Code Title Type
WC863 CHCCS505B Provide supervision support to community sector workers Unit of competency
State Code National Code Title Type
D326 CHC52208 Diploma of Community Services Coordination Qualification