Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Repair or maintenance may relate to:
backups
changing user codes
confirmation of operational effectiveness
identification and replacement of worn parts
inspection, lubrication, cleaning and adjustment
routine repairs.
Relevant people may include:
agents
clients
colleagues
engineers and technicians
government personnel
installers
legal representatives
members of industry associations
property owners
site personnel
subcontractors
supervisors
technical experts
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Resources may include:
materials
personnel
tools and equipment
training
transport.
Work order information may relate to:
completion dates
job requirements and tasks
warranties and service information
work schedules.
Site access and specific site requirements may include:
access and egress points
access codes
building codes and regulations
heritage listings
keys, passes and security clearance
noise control
OHS requirements

time of access
union requirements.
Clients may include:
agents
building supervisors
government and legal instruments or agencies
project managers
property agents
property owners
tenants.
Legislative requirements may be outlined and reflected in:
Australian standards, and quality assurance and certification requirements
award and enterprise agreements
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
environmental and zoning laws affecting access security, access and property use
general duty of care to clients
home building requirements
local regulations and by-laws
privacy laws applying to owners, contractors and tenants
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Contingencies may include:
budget constraints
building delays
competing work demands of contractor
environmental factors, such as time and weather
industrial disputes
non-availability of resources and materials
public holidays and shut-down periods
equipment and technology breakdown
unforeseen incidents
workplace hazards, risks and controls.
Safety and security requirements may be satisfied through:
adherence to OHS policies and procedures for the containment of:
emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threat
potential health and safety hazards, such as physical, mechanical or chemical agents already in work environment, or brought to the environment, or created as a by-product of work done on the site.
Communication channels may include:
direct line supervision paths
lateral supervision paths
organisational communication protocols and procedures
organisational networks.
Variations may include:
alternative suppliers
changes to work schedules
work outside, or producing results outside, the terms and conditions of contract.
Specialist advice may be sought from:
builders
colleagues
emergency personnel
government officials
lawyers
members of industry associations
OHS representatives
property specialists, including architects, surveyors, valuers, planners, engineers, property managers and real estate agents
subcontractors
supervisors.
Business equipment and technology may include:
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers and scanners
software applications, such as databases and word applications
work computers.
Documentation may include:
costings, receipts and invoices
logs of equipment and system problems or faults
operational checks and maintenance conducted
materials used and parts and components replaced
recommendations for repairs
service and maintenance records
testing and commissioning results
warranty conditions and allowances
work log.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of planning and coordinating the repair, maintenance and modification of properties and facilities. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence.

The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
inspecting completed work against work order and ensuring remedial action for faults, errors or omissions
monitoring maintenance and repair work ensuring effective communication exchange and identification of factors requiring variations to work schedules
knowledge of organisation's practices, ethical standards and legislative requirements associated with planning and coordinating the repair, maintenance and modification of properties and facilities
planning maintenance and repair work ensuring client and tenant safety and security, and resource requirements are according to budgetary parameters
responding appropriately to requests for maintenance and repair work and maintaining adequate records and reports.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.