Elements and Performance Criteria

A person demonstrating this unit of competency will operate within the institution's:
goals, objectives, plans, systems and processes
ethical standards
access and equity principles and practices
cultural diversity principles
communication channels
compliance with legislation, codes and workplace standards
Research and development of storyline and/or interpretive messages of the activity, event or program may be in consultation with a curator.

Activities and events may include:
special occasions and festivals
holiday or weekend activities
performances eg theatre, film, music, dance, craft demonstrations, workshops, lectures
scientific experiments
presentations, demonstrations
excavations, field trips, site visits, guided tours
institution open days
ceremonies

The proposal to develop the activity, event or program may include:
the rationale, aims, objectives and expected outcomes in financial and other terms
facilities and equipment needed
target audience
marketing and promotion requirements
staff training

Activities, events and programs
may be aimed at the general public including adults, young adults, children, special needs groups/individuals, special interest groups/individuals.

Programs may utilise a variety of techniques such as:
formal and informal learning, eg classroom, lectures, guided visits, loan collections, discovery spaces, audiovisuals
practical activity, eg demonstration, painting, sculpting, excavating, specimen identification, boat building, sailing, lace making
computers
distance education

Programs may:
require special facilities and equipment
be run by staff in-house or by outsiders
take place on-site at the institution or elsewhere

They may require:
rehearsals
lighting
audiovisuals
equipment
performers
contractors
technical and creative staffing
music
approval from authorities eg police
contingency plans

Information materials may include:
replica documents
guidance materials
descriptions
labels
signs

Critical aspects of evidence

Evidence to demonstrate consistent achievement of this unit's outcomes includes:

competence in researching and planning programs appropriate to audience needs and high level oral and written communication skills

Concurrent assessment of units

Where research is required prior to developing the activity, event or program it is recommended that this unit is assessed in conjunction with unit/s titled:

Undertake research

Underpinning knowledge and skills

Skills and knowledge are required in:

the collection
the institution's policies, procedures and practices relating to the provision of public activities, events and programs
available sources of advice
methods for determining the need to mount an activity, event or program
planning and scheduling for activity, event or program
curriculum and learning theories
audience behaviour and experiences
relevant resources for planning, promoting, delivering and evaluating activity, event or program
budgeting procedures
cultural protocols
Indigenous culture and issues
effective communication techniques
relevant safe work and manual handling procedures
listening, questioning and clarification
speaking in a friendly and culturally appropriate manner
oral reporting
writing proposals and reports
planning, organising, coordinating and evaluating
presentation techniques
adapting presentation styles and techniques to a range of audiences
recording and/or reporting customers' comments and complaints
using the institutions' equipment
customer service
working collaboratively in a team

Resource implications

Competency in this unit should be assessed using all the relevant resources commonly provided in a museum, public gallery, contemporary art space, science exploration centre and/or keeping place. Specific tools may include:

relevant policies and procedures manuals
organisation's mission statement
other organisational documentation, eg organisational charts, floor plans and relevant instructions for staff

Method and context of assessment

Evidence of competence may be obtained through a variety of methods including:

practical demonstration
third party report addressing the performance criteria
CV or portfolio
oral or written questions
case study project

Communicating ideas and information
(3)

Collecting analysing and organising information
(3)

Planning and organising activities
(3)

Working with others and in teams
(3)

Using mathematical ideas and techniques
(1)

Solving problems
(3)

Using technology
(2)