Unit of competency Outline
Date retreived
22/07/2026 3:12 PM AWST
22/07/2026 3:12 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Monitor space use in the property industry
Monitor space use in the property industry
Unit of competency
National Code
CPPDSM4059A
CPPDSM4059A
State Code
D1302
D1302
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/10/2008
Field of Education
080503 - Real Estate
Original Release Date
31/10/2008
Nominal Hours
15
Description
This unit of competency specifies the outcomes required to monitor the ongoing use of space in the property industry. It requires the ability to determine space requirements, analyse compliance with lease agreements and make recommendations on space optimisation and efficiency.The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
Notes
Elements and Performance Criteria
1Determine space use requirements.
- 1.1 Space use requirements are agreed in consultation with relevant people according to organisational requirements.1.2 Client needs are assessed and clarified using appropriate interpersonal techniques.1.3 Lease terms and conditions are determined from relevant documentation and compared with client needs and appropriate market evidence.1.4 Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.
2Review space use.
- 2.1 Space use is regularly monitored to ensure compliance with contractual obligations regarding lease and relevant organisational and legislative requirements.2.2 Variations to space use requirements are identified and addressed according to organisational policies and procedures. 2.3 Actual space use is calculated and benchmarked against spatial guidelines to establish degree of space optimisation.2.4 Monitoring process, including regular reviews with users, is reliable and makes efficient use of time and resources according to organisational requirements.
3Record and report results.
- 3.1 Recommendations are organised in a format suitable for analysis and dissemination to relevant people according to client and organisational requirements.3.2 Identified non-conformances are highlighted in report and referred for future action according to organisational requirements.3.3 Space use assessment is supported by verifiable evidence and is consistent with relevant legislative and organisational requirements.3.4 Business equipment and technology are used to maintain relevant documentation according to applicable OHS, legislative and organisational requirements.3.5 Report is distributed to relevant people according to client and organisational requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Space may include:
buildings
car parking
facilities
land
lettable areas
properties.
Relevant people may include:
agents
clients
government personnel
legal representatives
members of industry associations
property owners
site personnel
supervisors and colleagues
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Clients may include:
bankers
company management
fund managers
fund providers
government and legal instruments or agencies
institutions
internal and external property groups
owner-occupiers
private investors
property agents
property owners
tenants.
Interpersonal techniques may include:
active listening
clear presentation of options
consultation methods
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
seeking feedback
two-way interaction
using language and concepts appropriate to cultural differences
verbal or non-verbal language.
Relevant documentation may include:
building codes
contracts
lease agreements
licences
maps
permits
plans
spatial guidelines
specifications.
Specialist advice may be sought from:
architects
bankers and financiers
builders
business consultants
government officials
investment consultants
members of industry associations
planners
real estate agents
solicitors
subcontractors
technical experts
valuers.
Legislative requirements may be outlined and reflected in:
Australian standards
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
environmental and zoning laws affecting access security, access and property use
general duty of care to clients
home building requirements
local regulations and by-laws
privacy laws applying to owners, contractors and tenants
quality assurance and certification requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Variations may relate to:
changes to agreed terms for use of space
changes to fittings and fixtures
work outside or producing results outside the terms and conditions of contract.
Spatial guidelines may include:
building codes
building services corporation policy
fit-out guidelines
industry practices
industry trends.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Space may include:
buildings
car parking
facilities
land
lettable areas
properties.
Relevant people may include:
agents
clients
government personnel
legal representatives
members of industry associations
property owners
site personnel
supervisors and colleagues
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Clients may include:
bankers
company management
fund managers
fund providers
government and legal instruments or agencies
institutions
internal and external property groups
owner-occupiers
private investors
property agents
property owners
tenants.
Interpersonal techniques may include:
active listening
clear presentation of options
consultation methods
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
seeking feedback
two-way interaction
using language and concepts appropriate to cultural differences
verbal or non-verbal language.
Relevant documentation may include:
building codes
contracts
lease agreements
licences
maps
permits
plans
spatial guidelines
specifications.
Specialist advice may be sought from:
architects
bankers and financiers
builders
business consultants
government officials
investment consultants
members of industry associations
planners
real estate agents
solicitors
subcontractors
technical experts
valuers.
Legislative requirements may be outlined and reflected in:
Australian standards
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
environmental and zoning laws affecting access security, access and property use
general duty of care to clients
home building requirements
local regulations and by-laws
privacy laws applying to owners, contractors and tenants
quality assurance and certification requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Variations may relate to:
changes to agreed terms for use of space
changes to fittings and fixtures
work outside or producing results outside the terms and conditions of contract.
Spatial guidelines may include:
building codes
building services corporation policy
fit-out guidelines
industry practices
industry trends.
Business equipment and technology may include:
computers
data storage devices
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of monitoring the ongoing use of space. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
determining requirements for space use through an accurate assessment of client needs and identification of lease terms and conditions
knowledge of organisation's practices, ethical standards and legislative requirements associated with monitoring the ongoing use of space
monitoring space use against contractual obligations, including conducting regular user reviews and addressing variations in compliance or space usage
recording and reporting an assessment of the efficient use of space and securely maintaining all relevant documentation.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of monitoring the ongoing use of space. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
determining requirements for space use through an accurate assessment of client needs and identification of lease terms and conditions
knowledge of organisation's practices, ethical standards and legislative requirements associated with monitoring the ongoing use of space
monitoring space use against contractual obligations, including conducting regular user reviews and addressing variations in compliance or space usage
recording and reporting an assessment of the efficient use of space and securely maintaining all relevant documentation.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAQ57 | CPPREP4231 | Manage commercial property maintenance | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W975 | CPP40611 | Certificate IV in Property Services (Operations) | Qualification |
| D222 | CPP40307 | Certificate IV in Property Services (Real Estate) | Qualification |