Accredited course Outline
22/07/2026 8:44 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Tourism
Certificate III in Tourism
12353WA
6002
Replaced
Replaced
State Implementation and Classification
Description
To develop multiskilling in the client service aspects of tourism, from local attractions to international travel.
To introduce practical knowledge of the nature, scope and function of the tourism industry.
Schedule
1. CORE
GENERAL CORE
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21103 | ITR4 | Customer Relations | 8 | Module |
| 21102 | ITR3 | Interpersonal Skills | 8 | Module |
| 21100 | TC001 | Introduction to Travel & Tourism | 20 | Module |
| 21101 | ITR 2 | Occupational Health and Safety | 12 | Module |
| 21160 | ATR1 | One to One Job Instruction | 18 | Module |
2. CORE
SPECIFIC CORE: Learners must complete ALL modules in the following five groups. ITR Modules - 60 Hours
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21112 | ITR13A | Computer Operations | 20 | Module |
| 21113 | ITR13B | Keyboard and Word Processing | 20 | Module |
| 21104 | ITR5/6 | Tourism Office Procedures | 20 | Module |
3. CORE
BTR Modules: 184 hours
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21122 | SOP01 | Destination and Products - Australia | 34 | Module |
| 21123 | BTR4 | International Travel Destinations | 50 | Module |
| 21146 | BTR13 | Itinerary Preparation | 15 | Module |
| 21149 | BTR17 | Registration Procedures | 15 | Module |
| 21120 | BTR1 | Site Presentation Techniques | 20 | Module |
| 21131 | BTR 5/6 | Travel and Tourism Sales | 30 | Module |
| 21152 | BTR22 | Visitors' Information | 20 | Module |
4. CORE
ATR /STR Modules: 150 hours
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21200 | STR11 | Plan and Develop Interpretive Activities | 30 | Module |
| 21189 | ATR25 | Present Interpretive Activities | 30 | Module |
| 21190 | ATR26 | Special Ecotourism Activities | 30 | Module |
| 21161 | Tourism Operations Coordination - Attractions | 30 | Module | |
| 21173 | ATR6 | Tourism Retailing Administration | 30 | Module |
5. CORE
GSM Modules: 177 hours
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21259 | COR02 | Cross Cultural Communication | 27 | Module |
| 21252 | GSM3 | Cultural Awareness | 6 | Module |
| 21282 | GSM32 | Employment Opportunities | 16 | Module |
| 21264 | GHS03 | First Aid | 18 | Module |
| 21281 | GSM31 | Indigenous Cultural Interpretation | 20 | Module |
| 21269 | GSM19 | Tourism Accounting | 30 | Module |
| 21270 | GSM20 | Tourism Law | 30 | Module |
| 21268 | GSM18 | Tourism Marketing Principles | 30 | Module |
| 21276 | GSM26 | Workteam Communication | 15 | Module |
6. CORE
NCS Modules: 68 hours
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 65006 | NCS007 | Presenting Information | 16 | Module |
| 65009 | NCS001 | Workplace Communication | 34 | Module |
| 65013 | NCS006 | Writing Workplace Documents | 17 | Module |
7. ELECTIVES
Students must complete a minimum of 100 hours.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 61702 | Workplacement 1 (Vic) | 60 | Module |
No information
VET Info Notes
Electives
Learners must complete a minimum total of 100 hours of electives and choose out
of appropriate industry groups,
for example:
* languages, hospitality, information technology, financial management, sport
and recreation or retail
* others as appropriate to the tourism industry.
These will be assessed for advanced standing or credits with the course
co-ordinator
No information