Certificate II in Local Government Operations (Clerical)

Accredited course Outline

Date retreived
22/07/2026 12:00 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Accredited course

National Code:
4793

State Code:
3582

TGA Status:
Replaced

DTWD Status:
Replaced

State Implementation and Classification

Approved Date

Field of Education

0803 - Business And Management

AQF Level

Certificate II in

Nominal Hours

400

Duration

Unspecified

Stream of Study

Complete "Other Skills" Course (3222)

Accredited Date

27/10/1995

Expiry Date

31/12/2000

VET Act Classifier

VET Act Conditions

Description

To provide an accredited entry level training program in the
Office/Administration area for Local Government or related workplaces.

To train people to the National Local Government (Levels A & B) and Clerical
Administrative Competencies (ASF Level 2).

To provide training and skills development in areas such as Oral and Written
Communication, Local Government Operations, Computer Operations, Customer
Relations, Accounting and Administrative skills.

To provide practical training in a structured work environment with skills and
theoretical training in the off-the-job component.

Schedule

1. CORE

State Code	National Code	Title	Hours	Type
23060	NOS124V2	Accounting to Trial Balance	51	Module
23041	NOS213	Computer Operations	17	Module
23021	NOS118V2	Computer Operations - Data Retrieval	11	Module
23043	NOS215V2	Database Fundamentals	20	Module
65012	NCS005	Dealing With Conflict	17	Module
23019	NOS116	Keyboarding - Techniques & Operation	34	Module
31402		Local Government Practice	40	Module
23015	23015	Mail	10	Module
65007	NCS009	Negotiation Skills	17	Module
23018	NOS110V2	Occupational Health & Safety in the Office	8	Module
23023	NOS120V2	Office Role & Functions	8	Module
31295		Preparation and Application for Rpl	10	Module
65006	NCS007	Presenting Information	16	Module
23069	NOS137V2	Reception Protocol	17	Module
23016	NOS108V2	Records Handling	14	Module
23066	NOS302V2	Records Maintenance	5	Module
16116	NRM011	Records Management and the Law	17	Module
23036	NOS208V2	Records Processing	5	Module
23044	NOS216V2	Spreadsheet Fundamentals	20	Module
65005	NCS010	Team Building Communication	17	Module
23042	NOS214V2	Word Processing for Operators	51	Module
23022	NOS119	Work Environment	34	Module
23024	NOS121V2	Work\personal Effectiveness	8	Module
23045	NOS142V2	Workplace\team Effectiveness	17	Module
65013	NCS006	Writing Workplace Documents	17	Module

No information

VET Info Notes

1. The Training Plan and Training Record Book (available from the WA
Department of Training) outlines the actual delivery hours for the modules.
These hours may be less than the nominal hours recommended for the national
modules. The reason for this is that the trainees spend 75% of time on the job
where a considerable amount of learning occurs.

2. Through the RPL process and through credit transfers, trainees may
apply for credit for award courses offered by TAFE. The Training Plan details
national modules aligned to this traineeship program.