Accredited course Outline

Date retreived
22/07/2026 7:34 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Retail Operations

Certificate II in Retail Operations

Accredited course
National Code:
7695
State Code:
5804
TGA Status:
Draft
DTWD Status:
Approved
State Implementation and Classification
Approved Date
Field of Education
080501 - Sales
AQF Level
Certificate II in
Nominal Hours
375
Duration
Unspecified
Stream of Study
Complete "Other Skills" Course (3222)
Accredited Date
20/02/1997
Expiry Date
31/12/2001
VET Act Classifier
C
VET Act Conditions
Description

To equip learners with the knowledge and skills required to operate within a retail workplace environment. The focus is on the theoretical and practical skills required to function at an operational level in the retail environment. Learning should be supported by on-the-job training and/or work placement.

Schedule
1. CORE

PHASE A - ESSENTIAL MODULES

State Code National Code Title Hours Type
17172 Apply Safe Working Practices Ret005 18 Module
17087 Communicate in the Retail Workplace 36 Module
17059 Introduction to Retailing Ret001 24 Module
17089 Operate Retail Equipment Ret007 21 Module
17173 Perform Routine Housekeeping Duties Ret006 18 Module
17088 Retail Documentation and Calculations Ret003 27 Module
17171 Work Effectively in A Retail Environment Ret004 18 Module
2. CORE

PHASE B - ESSENTIAL MODULES

State Code National Code Title Hours Type
17090 Apply Point of Sale Handling Procedures Ret009 21 Module
17091 Balance the Register/Terminal Ret012 18 Module
17175 Interact With Customers Ret010 36 Module
17174 Minimise Theft Ret008 21 Module
17176 Perform Stock Control Procedures Ret011 36 Module
3. ELECTIVES

Learners are to select one of the following Phase C Streams to the value of 81 hours. If Phase C2 Stream is selected, learners are to complete modules RET014 and RET049, but may choose one of the following pairs: (RET050 and RET051) or (RET047 and RET048) or (RET054 and RET055). In addition to completing RET014 and RET049, learners are to select one of the following pairs of modules (51 hours): (RET050 and RET051) or (RET047 and RET048) or (RET054 and RET055). PHASE C1 - GENERAL SELLING STREAM

State Code National Code Title Hours Type
17178 Advise On Products and Services Ret015 27 Module
17179 Merchandise Products Ret013 36 Module
17177 Sell Products and Services Ret014 18 Module
4. ELECTIVES

PHASE C2 - GENERAL FRESH FOOD SELLING STREAM

State Code National Code Title Hours Type
17180 Apply Hygiene and Sanitation Practices Ret049 12 Module
17177 Sell Products and Services Ret014 18 Module
5. ELECTIVES
State Code National Code Title Hours Type
17185 Advise On Fast Food Products Ret054 21 Module
17181 Advise On Fresh Food Products and Services Ret050 21 Module
17183 Advise On Meat Products Ret047 21 Module
17182 Merchandise Fresh Food Products Ret051 30 Module
17184 Pack and Display Meat Products Ret048 30 Module
17186 Prepare and Display Fast Food Items Ret055 30 Module
6. ELECTIVES

PHASE C3 - CLERICAL ADMINISTRATIVE STREAM

State Code National Code Title Hours Type
17188 Apply Retail Office Keyboard Skills Ret017 36 Module
17187 Apply Retail Office Procedures Ret016 18 Module
17190 Perform Retail Finance Duties Ret018 27 Module
Replaced By
State Code National Code Title Type
N002 WRR20197 Certificate II in Retail Operations Qualification
VET Info Notes
NOTE:

To achieve Phase A of this qualification, people should enrol in Certificate I
in Retail Operations (5803) and complete the requirements.

This course is the copyright of the Australian National Training Authority
(ANTA). Training
providers who wish to deliver this program must obtain written approval from
the National
Wholesale, Retail and Personal Services Industry Training Council Ltd (National
WRAPS) and be
registered by their State accrediting body.

The proponent for this course is the National Wholesale, Retail and Personal
Services Industry
Training Council Ltd (National WRAPS), Suite 2E, 9 Burwood Road, Burwood, NSW
2134. The
course was originally accredited in Victoria (number 2211 AEA) from 01/01/97 -
31/12/2001. It has
been placed on the National Register as code 7695.

Further information on this program may be obtained from the Manager, Training
Products
Information Service (TPIS) at the WA Department of Training.
No information
No information