Module Outline
Date retreived
22/07/2026 11:19 AM AWST
22/07/2026 11:19 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service
Customer Service
Module
National Code
State Code
21051
21051
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
30/03/1994
Field of Education
080509 - Public Relations
Nominal Hours
30
Description
To provide participants with the skills and knowledge to be able to provide
quality customer service at an entry position within the retail industry.
quality customer service at an entry position within the retail industry.
Range of Variables
This module provides for delivery by a combination of on-the-job and
off-the-job training in a variety of modes.
Strategies should be selected to reflect the nature of the learning outcomes
and the needs of the participant.
Some areas of content may be common to more than one learning outcome and
therefore integration may be appropriate.
Problem-solving processes must be incorporated where appropriate in this module:
-identify routine problems
-identify and access options
-implement solution.
off-the-job training in a variety of modes.
Strategies should be selected to reflect the nature of the learning outcomes
and the needs of the participant.
Some areas of content may be common to more than one learning outcome and
therefore integration may be appropriate.
Problem-solving processes must be incorporated where appropriate in this module:
-identify routine problems
-identify and access options
-implement solution.
Evidence Guide
Internal Assessment 100%
The demands of any assessment task should be no more than required to
demonstrate competency. Demonstration requires assessment of the task during
performance as well as evaluation of the product.
Where practicable, assessment tasks should relate to the participant's
vocational focus.
The demands of any assessment task should be no more than required to
demonstrate competency. Demonstration requires assessment of the task during
performance as well as evaluation of the product.
Where practicable, assessment tasks should relate to the participant's
vocational focus.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5151 | 2157 | Certificate III in Business Studies | Accredited course |
| 5807 | Certificate III in Computer Retailing | Accredited course | |
| 0252 | 6260 | Course In Customer Service | Accredited course |
| 5109 | 15135WA | Certificate III in Finance and Business Services | Accredited course |
| 5800 | 1240 | Retailing | Accredited course |