Accredited course Outline
22/07/2026 8:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Unspecified Code Retailing
Unspecified Code Retailing
1240
5800
Draft
Approved
State Implementation and Classification
Description
To provide participants with the skills and knowledge required to fulfil the
role of an effective salesperson, checkout operator or sales assistant within a
retailing environment.
Schedule
1. CORE
The modules 21052, 21053, 21054, 21055 and 21058 all contain a 20 nominal hour field study research assignment or project to be undertaken with a retail enterprise as an independent study component of the module.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 48037 | Basic First Aid | 20 | Module | |
| 23026 | NOS125 | Business Calculations | 20 | Module |
| 23025 | NOS122 | Cash Control | 8 | Module |
| 23041 | NOS213 | Computer Operations | 17 | Module |
| 23021 | NOS118V2 | Computer Operations - Data Retrieval | 11 | Module |
| 21051 | Customer Service | 30 | Module | |
| 23063 | NOS134V2 | Financial Source Documents | 10 | Module |
| 65011 | NCS003 | Job Seeking Skills | 17 | Module |
| 23019 | NOS116 | Keyboarding - Techniques & Operation | 34 | Module |
| 81020 | Learning Success | 20 | Module | |
| 21056 | Loss Prevention | 17 | Module | |
| 23020 | NOS117 | Numeric Keypad | 4 | Module |
| 21052 | Point of Sale Systems and Procedures | 40 | Module | |
| 21053 | 21053 | Product Knowledge | 40 | Module |
| 21050 | Retail Career Planning | 20 | Module | |
| 21059 | Retail Merchandising Fundamentals | 50 | Module | |
| 21060 | Retail Operation Fundamentals | 50 | Module | |
| 21054 | Selling Techniques | 45 | Module | |
| 21055 | Stock and Waste Control | 45 | Module | |
| 21057 | Visual Merchandising | 25 | Module | |
| 21058 | Working in A Retail Environment | 40 | Module |
2. ELECTIVES
GROUP 1: National Communication Modules 34 HOURS
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 65004 | NCS004 | Work Team Communication | 34 | Module |
| 65009 | NCS001 | Workplace Communication | 34 | Module |
| 65010 | NCS002 | Writing Skills for Work | 17 | Module |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| N003 | WRR30197 | Certificate III in Retail Operations | Qualification |
No information
No information