Module Outline
Date retreived
22/07/2026 11:48 AM AWST
22/07/2026 11:48 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Product Knowledge
Product Knowledge
Module
National Code
21053
21053
State Code
21053
21053
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
28/03/1994
Field of Education
080501 - Sales
Nominal Hours
40
Description
To provide participants with the skills and knowledge necessary to be able to recognise the importance and benefits of good product knowledge to sales assistants.
To provide participants with the opportunity to undertake a field study research assignment with a retail enterprise to be able to formulate an entry level project on product knowledge.
NOTE: This module contains a 20 nominal hour field study research assignment or project to be undertaken with a retail enterprise as an independent study component of the module.
To provide participants with the opportunity to undertake a field study research assignment with a retail enterprise to be able to formulate an entry level project on product knowledge.
NOTE: This module contains a 20 nominal hour field study research assignment or project to be undertaken with a retail enterprise as an independent study component of the module.
Range of Variables
This module provides for delivery by a combination of on-the-job and off-the-job training in a variety of modes.
Strategies should be selected to reflect the nature of the learning outcomes and the needs of the participant.
Some areas of content may be common to more than one learning outcome and therefore integration may be appropriate.
Problem-solving processes must be incorporated where appropriate in this module:
- identify routine problems
- identify and access options
- implement solution.
Strategies should be selected to reflect the nature of the learning outcomes and the needs of the participant.
Some areas of content may be common to more than one learning outcome and therefore integration may be appropriate.
Problem-solving processes must be incorporated where appropriate in this module:
- identify routine problems
- identify and access options
- implement solution.
Evidence Guide
Internal Assessment 100%
The demands of any assessment task should be no more than required to demonstrate competency. Demonstration requires assessment of the task during performance as well as evaluation of the product.
Where practicable, assessment tasks should relate to the participant's vocational focus.
The demands of any assessment task should be no more than required to demonstrate competency. Demonstration requires assessment of the task during performance as well as evaluation of the product.
Where practicable, assessment tasks should relate to the participant's vocational focus.
Elements and Performance Criteria
No information