Module Outline
Date retreived
22/07/2026 9:37 AM AWST
22/07/2026 9:37 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Relations
Customer Relations
Module
National Code
NAB011
NAB011
State Code
39529
39529
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
07/12/1994
Field of Education
080509 - Public Relations
Nominal Hours
18
Description
To provide students with the knowledge and skills of good customer service and techniques for selling
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 3309 | Certificate II in Automotive Body Repairs (Automotive Service Traineeship) | Accredited course | |
| 3315 | 13232TAS | Certificate II in Automotive Services (Small Engine Services) | Accredited course |
| 4671 | 12999WA | Certificate II in Automotive Services (Transmission/Drive Lines) | Accredited course |
| 3431 | 6586 | Certificate II in Automotive Servicing (Traineeship) | Accredited course |
| 0960 | Certificate I in Basic Industry Skills (Automotive) | Accredited course | |
| 0959 | Certificate I in Basic Industry Skills (Introduction) | Accredited course | |
| 1025 | 2139 | Certificate III in Engineering (Automotive) | Accredited course |
| 4674 | 1145 | Preapprentice Studies (Automotive Trades) | Accredited course |
| 4672 | 10643WA | Certificate I in Pre-vocational Studies Automotive Mechanical | Accredited course |