Module Outline

Date retreived
22/07/2026 12:00 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Medical Office Clerical Procedures

Medical Office Clerical Procedures

Module
National Code
State Code
22023
DTWD Status
Approved
State Implementation and Classification
Approved Date
08/02/1996
Field of Education
080901 - Secretarial And Clerical Studies
Nominal Hours
34
Description
To provide the learner with the knowledge and skills to perform routine
clerical tasks in a medical or associated services office including simple
filing, making and receiving telephone calls, handling mail, operating office
equipment, receiving cash and maintaining office supplies.
Range of Variables
Delivery will take place in a classroom or other conducive learning
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the participants. Some areas of content may
be common to more than one learning outcome and therefore integration may be
appropriate.

Problem solving process must be incorporated where appropriate in this module
to enable learners to develop and demonstrate the skills and knowledge to be
able to:

- identify routine problems
- identify and access options, and
- implement solution.

Recognition of Prior Learning

Learners should be provided with the opportunity to demonstrate competence in
all the outcomes of the module through substantiated evidence of competence or
through challenge testing. Prior learning should also be recognised through
formal exemption procedures.
Evidence Guide
Internal Assessment 100%

Assessment methods include:

- discussions
- role plays
- practical exercises
- simulation and observation

This subject is to be assessed internally using competence as a measure of
learner achievement.

Assessment should be undertaken in an environment conducive to learning with
the provision of relevant sources of information with supervision and support
appropriate to level two of the Australian Standards Framework.

Assessment Gradings:

All Learning Outcomes achieved: PASS P
Learning Outcomes not yet achieved: HOLD H
Elements and Performance Criteria
No information
No information