Module Outline

Date retreived
22/07/2026 8:41 PM AWST

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Communicate and work co-operatively with others

Communicate and work co-operatively with others

Module
National Code
ICSCOM011
State Code
BA327
DTWD Status
Approved
State Implementation and Classification
Approved Date
07/02/2025
Field of Education
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to apply communication and interpersonal skills to work and engage effectively with others.

The unit of competency is applied by educators who interact and co-operate with diverse colleagues and families on a daily basis to complete work tasks that support the care of young children.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
No information
No information
Elements and Performance Criteria
1 Use effective communication techniques
  • 1.1 Use workplace conventions and protocols when communicating with families and colleagues
  • 1.2 Select the type of communication for a specific purpose and audience
  • 1.3 Listen for required information and ask clarifying questions to establish meaning
  • 1.4 Adjust own style of verbal and non-verbal communication in response to the needs of the audience
  • 1.5 Identify information from written and verbal messages and exchanges
  • 1.6 Select and use vocabulary and technical language to provide information for a specific purpose
2 Work co-operatively with others
  • 2.1 Use strategies to establish relationships with others
  • 2.2 Co-operate with others to complete tasks in the workplace
  • 2.3 Share information and resources with others to complete tasks
  • 2.4 Provide feedback requested or required
  • 2.5 Facilitate team problem solving and decision making
3 Acknowledge different perspectives in the workplace
  • 3.1 Identify and accommodate different perspectives and priorities when completing tasks in the workplace
  • 3.2 Identify individual differences in the workplace
  • 3.3 Respond to common cultural barriers to interaction in the workplace
  • 3.4 Adjust personal communication style in recognition of the values, beliefs and cultural expectations of others
  • 3.5 Implement workplace requirements for responding to diversity
4 Respond to conflict in the workplace
  • 4.1 Identify how emotions impact on own and others behaviour in the workplace and the triggers for these emotions
  • 4.2 Identify how own and others behaviour may contribute to conflict in the workplace
  • 4.3 Adjust own responses to particular situations and people and implement conflict resolution strategies
  • 4.4 Seek support and advice according to workplace protocols if unable to resolve a conflict
Replaces
State Code National Code Title Type
AY753 ICSCOM001 Communicate and work co-operatively with others Unit of competency
Associated Qual/Courses
State Code National Code Title Type
BHC01 52928WA Diploma of International Children's Services Accredited course