Module Outline

Date retreived
22/07/2026 12:25 PM AWST

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Workplace Communications & Industrial Relations

Workplace Communications & Industrial Relations

Module
National Code
NAM 01
State Code
13131
DTWD Status
Approved
State Implementation and Classification
Approved Date
08/06/1995
Field of Education
100799 - Communication And Media Studies, N.e.c.
Nominal Hours
10
Description
The purpose of this module is to
provide training for effective
communication at the workplace and an
understanding of the rights and
responsibilities of employers and
employees within an industrial relations
environment.
Range of Variables
During the delivery of this module it is
stressed that Occupational Health and
Safety shall be adhered to and
reinforced.

This module is designed on the
assumption that most of the participants
will achieve the learning outcomes
specified in 10 hours.

The length of time taken to complete a
module will vary depending on factors
such as teaching method used,
knowledge and skills at entry and
individual participant's ability.

Training in the following
communication modules: Use and
Interpretation of Workplace
Documentation; Giving and Following
Instructions and Working in Groups
could be integrated with other modules
across the curriculum, offsetting the
necessity of timetabling discrete
modules.

Problem solving process must be
incorporated where appropriate within
module:

-identify routine problems
-address options
-implemen
Evidence Guide
Knowledge Short answer test - written, oral or graphic multichoice paper
or computer based.

Practical Practical exercises involving practising skills required
followed by a final practical exercise which must be based on the assessment
criteria for each learning outcome.

Learners must demonstrate competence
in all learning outcomes to the
assessment criteria standard.
Elements and Performance Criteria
No information
No information