Module Outline
Date retreived
23/07/2026 3:18 AM AWST
23/07/2026 3:18 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Telephone Skills
Telephone Skills
Module
National Code
State Code
67576
67576
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
Field of Education
Nominal Hours
15
Description
To produce students' workplace telephone skills.
To teach the language for making and receiving
business calls courteously.
To improve the students' ability to take messages
from a call.
To teach the language for making and receiving
business calls courteously.
To improve the students' ability to take messages
from a call.
No information
Evidence Guide
Internal Assessment 100%
Assessment will be based on a number of in-class
tasks designed to assess student progress in meeting
the objectives in Topics 1-4.
Tasks may include:
Receiving business calls appropriately.
Making business calls appropriately.
Using appropriate registers for business calls on
the phone.
Taking telephone messages.
Assessment will be based on a number of in-class
tasks designed to assess student progress in meeting
the objectives in Topics 1-4.
Tasks may include:
Receiving business calls appropriately.
Making business calls appropriately.
Using appropriate registers for business calls on
the phone.
Taking telephone messages.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 6912 | Workplace Skills Education | Accredited course |