Module Outline
Information current as of
18/10/2026 4:50 PM AWST
18/10/2026 4:50 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Human Behaviour in the Hospitality Industry
Human Behaviour in the Hospitality Industry
Module
National Code
State Code
64372
64372
DTWD Status
Deadlisted
Deadlisted
State Implementation and Classification
Approved Date
08/02/2007
Field of Education
110101 - Hospitality
Nominal Hours
48
Description
On successful completion of this unit, participants should be able to:
- Demonstrate a thorough understanding of communication issues in the workplace including cross-cultural communication.
- Demonstrate a high standard of professional customer service skills as required to successfully operate in the Hospitality and Tourism industry.
- Demonstrate the ability to lead and manage a group of staff to achieve operational and business outcomes.
- Demonstrate the ability to successful deal with conflict situations and negotiate an outcome that is beneficial to all the parties concerned.
- Demonstrate the ability to train small groups of staff and to ascertain that the knowledge acquired is transferred back into the workplace.
- Demonstrate a thorough understanding of communication issues in the workplace including cross-cultural communication.
- Demonstrate a high standard of professional customer service skills as required to successfully operate in the Hospitality and Tourism industry.
- Demonstrate the ability to lead and manage a group of staff to achieve operational and business outcomes.
- Demonstrate the ability to successful deal with conflict situations and negotiate an outcome that is beneficial to all the parties concerned.
- Demonstrate the ability to train small groups of staff and to ascertain that the knowledge acquired is transferred back into the workplace.
General notes
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 6430 | Hospitality Management (Associate Degree) | Accredited course |