Module Outline
Date retreived
22/07/2026 10:58 AM AWST
22/07/2026 10:58 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service and Sales Techniques
Customer Service and Sales Techniques
Module
National Code
State Code
20690
20690
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
08/02/1994
Field of Education
080509 - Public Relations
Nominal Hours
25
Description
This module aims to provide learners with the skills and attitudes necessary to
provide good customer service. It also introduces learners to a variety of
techniques intended to enhance their ability to achieve successful sales.
provide good customer service. It also introduces learners to a variety of
techniques intended to enhance their ability to achieve successful sales.
No information
Evidence Guide
Internal Assessment
Refer to the Assessment Method described for each learning outcome in the full
module document.
Refer to the Assessment Method described for each learning outcome in the full
module document.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 8641 | Business (Tourism) | Accredited course | |
| 6058 | Tourism | Accredited course |