Module Outline
Information current as of
19/10/2026 2:28 AM AWST
19/10/2026 2:28 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Rooms Division Management
Rooms Division Management
Module
National Code
State Code
64388
64388
DTWD Status
Deadlisted
Deadlisted
State Implementation and Classification
Approved Date
06/07/2007
Field of Education
110101 - Hospitality
Nominal Hours
48
Description
On successful completion of this unit, participants should be able to :
-Understand the composition of the accommodation industry and the organization of a hotel and its rooms division
-Identify the stages of the cycle of service and the importance of services to guest satisfaction
-Explain the property management systems (PMS) used to help control accommodation services operations
-Maintain correct filing and storage systems for front office information following enterprise security procedures
-Roles and responsibilities of the various front office and housekeeping areas
-Explain rates and room types and identify the factors that influence their determination.
-Implement procedures to ensure the accuracy of financial systems within an establishment
-Understand the composition of the accommodation industry and the organization of a hotel and its rooms division
-Identify the stages of the cycle of service and the importance of services to guest satisfaction
-Explain the property management systems (PMS) used to help control accommodation services operations
-Maintain correct filing and storage systems for front office information following enterprise security procedures
-Roles and responsibilities of the various front office and housekeeping areas
-Explain rates and room types and identify the factors that influence their determination.
-Implement procedures to ensure the accuracy of financial systems within an establishment
General notes
No information
Evidence Guide
Key Competency Levels
NB: These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
* Collect analyse and organise information (Level ?)
* Communicate ideas and information (Level ?)
* Plan and organise activities (Level ?)
* Work with others and in teams (Level ?)
* Use mathematical ideas and techniques (Level ?)
* Solve problems (Level ?)
* Use technology (Level ?)
Three levels of performance denote level of competency required at perform a task.
1. Perform 2. Administer 3. Design
Performance Level 1 describes the competency needed to undertake activities efficiently and with sufficient self-management to meet the explicit requirements of the activity and to make judgements about the quality of outcome against established criteria.
Performance Level 2 describes the competency needed to manage activities requiring the selection, application and integration of a number of elements and to select from established criteria to judge quality of process and outcome.
Performance Level 3 describes the competency needed to evaluate and reshape processes, to establish and use principles in order to determine appropriate ways of approaching activities, and to establish criteria for judging quality of process and outcome.
NB: These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
* Collect analyse and organise information (Level ?)
* Communicate ideas and information (Level ?)
* Plan and organise activities (Level ?)
* Work with others and in teams (Level ?)
* Use mathematical ideas and techniques (Level ?)
* Solve problems (Level ?)
* Use technology (Level ?)
Three levels of performance denote level of competency required at perform a task.
1. Perform 2. Administer 3. Design
Performance Level 1 describes the competency needed to undertake activities efficiently and with sufficient self-management to meet the explicit requirements of the activity and to make judgements about the quality of outcome against established criteria.
Performance Level 2 describes the competency needed to manage activities requiring the selection, application and integration of a number of elements and to select from established criteria to judge quality of process and outcome.
Performance Level 3 describes the competency needed to evaluate and reshape processes, to establish and use principles in order to determine appropriate ways of approaching activities, and to establish criteria for judging quality of process and outcome.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 6430 | Hospitality Management (Associate Degree) | Accredited course |