Module Outline
Date retreived
22/07/2026 10:06 AM AWST
22/07/2026 10:06 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service 1
Customer Service 1
Module
National Code
ABG515
ABG515
State Code
41160
41160
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
12/10/1995
Field of Education
080509 - Public Relations
Nominal Hours
10
Description
To enable the learner to develop knowledge and skills needed to deal with
internal customer inquiries in a warehouse environment.
This module aligns with the ABG515 Customer Service 1.
internal customer inquiries in a warehouse environment.
This module aligns with the ABG515 Customer Service 1.
Range of Variables
Delivery will take place in a classroom or other conducive learning
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the learners. Some areas of content may be
common to more than one learning outcome and therefore integration may be
appropriate.
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the learners. Some areas of content may be
common to more than one learning outcome and therefore integration may be
appropriate.
Evidence Guide
Internal Assessment 100%
The learner is required to demonstrate competency in each of the learning
outcomes in line with the assessment method shown.
This module is to be assessed internally using competence as a measure of
learner achievement.
Assessment will be based on:
- Discussion/role play.
The learner is required to demonstrate competency in each of the learning
outcomes in line with the assessment method shown.
This module is to be assessed internally using competence as a measure of
learner achievement.
Assessment will be based on:
- Discussion/role play.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5801 | 4594 | Certificate I in Business (Warehousing Introduction) | Accredited course |