Pathway Outline
Date retreived
22/07/2026 7:34 AM AWST
22/07/2026 7:34 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Support
Support
Pathway
National Code
—
—
State Code
CT09
CT09
DTWD Status
Replaced
Replaced
National Endorsed, State Implementation and Classification
Original TGA Release Date
08/07/2010
08/07/2010
Field of Education
0203 - Information Systems
0203 - Information Systems
Approved Date
26/06/2006
26/06/2006
Stream of Study
Initial Vocational (3100 - 3600)
Initial Vocational (3100 - 3600)
Duration
1 Semester
Current Release Version
1.00
1.00
Current Release Date
08/07/2010
08/07/2010
Nominal Hours
420
420
Description
CT09 is the Certificate III in Information Technology (Support), an example pathway training program of the Training Package qualification ICA30105.
Packaging Rules
1. Core Units
Achieve 6 Common Core Units.
Version 2 TP updates were applied on STARS Aug09, so that all ICA version 'A' units ahve been replaced by B units.
Version 2 TP updates were applied on STARS Aug09, so that all ICA version 'A' units ahve been replaced by B units.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0255 | ICAU3004B | Apply occupational health and safety procedures | 20 | Unit of competency |
| D0192 | ICAS3234B | Care for computer hardware | 20 | Unit of competency |
| D0092 | ICAD3218B | Create user documentation | 20 | Unit of competency |
| D0101 | ICAI3020B | Install and optimise operating system software | 20 | Unit of competency |
| D0186 | ICAS3031B | Provide advice to clients | 35 | Unit of competency |
| D0225 | ICAT3025B | Run standard diagnostic tests | 15 | Unit of competency |
2. Stream Core Units
Achieve All 5 Core Units in the Support Specialist Core Stream.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0102 | ICAI3021B | Connect internal hardware components | 30 | Unit of competency |
| D0189 | ICAS3115B | Maintain equipment and software in working order | 25 | Unit of competency |
| C5400 | ICTCC330A | Manage customer relationships | 35 | Unit of competency |
| D0256 | ICAU3019B | Migrate to new technology | 25 | Unit of competency |
| D0185 | ICAS3024B | Provide basic system administration | 25 | Unit of competency |
3. Elective Units
Achieve 2 Elective Units chosen from the following sources (Listed in Recommended Order):
- other ICA30105 streams not already selected
and/or
- ICA30105 Electives list;
and/or
- from elsewhere in the ICA05 Information and Communications Technology Training Package ICA05 (at Certificate III or Certificate IV level)
- other ICA30105 streams not already selected
and/or
- ICA30105 Electives list;
and/or
- from elsewhere in the ICA05 Information and Communications Technology Training Package ICA05 (at Certificate III or Certificate IV level)
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D2808 | ICAI4029C | Install network hardware to a network | 40 | Unit of competency |
| D0106 | ICAI4030B | Install software to networked computers | 35 | Unit of competency |
4. Elective Units
Achieve 2 Elective Units chosen from the following sources (Listed in Recommended Order):
- any of the above core or elective sources;
and/or
- preferred Training Packages (Business Services BSB01; Telecommunications ICT02; Film, TV, Radio and Multimedia CUF01; Printing and Graphic Arts ICP05; Retail WRR02; Visual Arts, Craft and Design CUV03) (at Certificate III or Certificate IV level);
and/or
any other Training Package (at Certificate III or Certificate IV level) based on documented industry or enterprise need; and/or
any accredited course.
- any of the above core or elective sources;
and/or
- preferred Training Packages (Business Services BSB01; Telecommunications ICT02; Film, TV, Radio and Multimedia CUF01; Printing and Graphic Arts ICP05; Retail WRR02; Visual Arts, Craft and Design CUV03) (at Certificate III or Certificate IV level);
and/or
any other Training Package (at Certificate III or Certificate IV level) based on documented industry or enterprise need; and/or
any accredited course.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0208 | ICAS4134B | Provide first-level remote help desk support | 35 | Unit of competency |
| D0207 | ICAS4127B | Support system software | 45 | Unit of competency |
No information
Note
This training program has been created as a pathway of the Training Package qualification ICA30105. This qualification/pathway is the copyright of DEEWR and should be consulted for full description of requirements.
All ICA units have bben changed to version B reflecting the results of TP version 2 update. Implemented on STARS Aug 2009.
All ICA units have bben changed to version B reflecting the results of TP version 2 update. Implemented on STARS Aug 2009.
Entry Requirements
Entry Requirements
The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:
BSBCMN106A Follow workplace safety procedures
ICAD2012B Design organisational documents using computing packages
ICAU1128B Operate a personal computer
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2013B Integrate commercial computing packages
ICAU2231B Use computer operating system
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace
The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:
BSBCMN106A Follow workplace safety procedures
ICAD2012B Design organisational documents using computing packages
ICAU1128B Operate a personal computer
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2013B Integrate commercial computing packages
ICAU2231B Use computer operating system
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace