Qualification Outline

Date retreived
22/07/2026 6:00 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Information Technology

Certificate III in Information Technology

Qualification
National Code:
ICA30105
State Code:
C858
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0203 - Information Systems
Original TGA Release Date
08/07/2010
Approved Date
26/06/2006
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
420
Duration
1 Semester
Current Release Number
1.00
Current Release Date
08/07/2010
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 08/07/2010 Current Approved
Description

Description
This qualification provides the skills and knowledge for an individual to be competent in introductory ICT 'technical' functions and is designed to support information activities in the workplace and to achieve a degree of self sufficiency as an advanced ICT 'user'. The will give employers a degree of confidence in an individual's usefulness in the workplace as it has a strong suite of 6 common core ICT units building on the prerequisite knowledge and skills from the 8 Certificate II in IT core units.
The qualification provides for a number of electives at Certificate IV in IT level thus offering a degree of stretch in learning plus potential pathways into higher level qualifications. A small number of electives can be chosen beyond the ICT Training Package and it is possible to achieve this qualification during the final years of secondary school education, subject to the demonstration of competency to a standard expected in the workplace.
It has 3 specialist streams with direct relevance to workplace roles.
Applications Stream Provides skills in advanced use of applications and could provide basic application software support within an organisation. This stream may provide for natural progression into several Certificate IV in IT qualifications including Multimedia or Programming.
Network Administration Stream Develops skills in the administration and maintenance of the user environment for a computer network. Graduates could work as a network administrator within an organisation. There are several vendor courses that may be integrated in this qualification. This stream may provide for natural progression into several Certificate IV in IT qualifications including Networking or Websites.
Support Stream Provides skills in basic use of a range of technologies to provide first level diagnostic support to people using ICT. This stream may provide for natural progression into several Certificate IV in IT qualifications including Support or Websites.
Job Roles
Depending on the stream selected, graduates from this qualification could work in basic personal computer (PC) support, basic network/system administration or in first level help desk roles. Additionally, using a selection of retail or sales units from other Training Packages, people could work in ICT retailing or vendor product support. Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at advanced ICT user or introductory technical support levels.
Possible job titles include:
- Call Centre Support Representative
- Client Support Officer
- Computer Operator
- Customer Liaison
- Customer Service Representative
- Help Desk Officer
- Help Desk Technician
- ICT Operations Support
- ICT User Support
- IT Technician
- Maintenance Technician
- PC Support
- PC Support Specialist
- Sales Support Technician
- Support Technician
- Technical Support
- User Support Specialist

Prerequisite Requirements
A number of the core units within this qualification have prerequisites. These are detailed as follows:
Code and title
Prerequisite units
ICAI3110C Implement system software changes
ICAI3020B Install and optimise operating system software
ICAU3028B Customise packaged software applications for clients
ICAU3126B Use advanced features of computer applications
ICAS3032B Provide network systems administration
ICAI3101B Install and manage network protocols
ICAS3024B Provide basic system administration
ICAS3034B Determine and action network problems
ICAS3024B Provide basic system administration
ICAT3025B Run standard diagnostic tests

ICAS3120C Configure and administer a network operating system
ICAI3020B Install and optimise operating system software
ICAS3032B Provide network systems administration
ICAI3101B Install and manage network protocols
ICAS3024B Provide basic system administration

Schedule
Packaging Rules
Total number of units = 14 to 16

6 core units

4 units from Group A, or

6 units from Group B, or

5 units from Group C

2 elective units chosen from the following sources (listed in recommended order)

-other ICA30105 streams not already selected; and/or

-ICA30105 Group D units list below; and/or

-elsewhere in this training package (at Certificate III or Certificate IV) ; and

The remaining 2 elective units chosen from the following sources (listed in recommended order)

-any of the above core or Group A - D units ; and/or

-preferred Training Packages (at Certificate III or Certificate IV) (BSB07 Business Services; ICT02 Telecommunications; CUF07 Screen and Media ICP05 Printing and Graphic Arts; SIR07 Retail Services; CUV03 Visual Arts, Craft and Design); and/or

-any other Training Package (at Certificate III or Certificate IV) based on documented industry or enterprise need; and/or

-any accredited course.
Pathways
State Code Title
CT07 Applications
CT08 Network Administration
CT09 Support
1. Core Units

Achieve 6 Common Core Units

State Code National Code Title Hours Type
D0255 ICAU3004B Apply occupational health and safety procedures 20 Unit of competency
D0192 ICAS3234B Care for computer hardware 20 Unit of competency
D0092 ICAD3218B Create user documentation 20 Unit of competency
D0101 ICAI3020B Install and optimise operating system software 20 Unit of competency
D0186 ICAS3031B Provide advice to clients 35 Unit of competency
D0225 ICAT3025B Run standard diagnostic tests 15 Unit of competency
2. Application Stream

Achieve All Core Units in 1 of the 3 Specialist Core Streams
(Applications, Network Administration or Support)

Specialist Core Stream - Applications (4 Units)

State Code National Code Title Hours Type
D0257 ICAU3028B Customise packaged software applications for clients 40 Unit of competency
D2807 ICAI3110C Implement system software changes 15 Unit of competency
D0256 ICAU3019B Migrate to new technology 25 Unit of competency
D0258 ICAU3126B Use advanced features of computer applications 35 Unit of competency
3. Network Admin Stream

Achieve All Core Units in 1 of the 3 Specialist Core Streams
(Applications, Network Administration or Support)

Specialist Core Stream - Network Administration (6 Units)

State Code National Code Title Hours Type
D0191 ICAS3121B Administer network peripherals 20 Unit of competency
D0190 ICAS3120B Configure and administer a network operating system 40 Unit of competency
D0188 ICAS3034B Determine and action network problems 30 Unit of competency
D0103 ICAI3101B Install and manage network protocols 30 Unit of competency
D0185 ICAS3024B Provide basic system administration 25 Unit of competency
D0187 ICAS3032B Provide network systems administration 20 Unit of competency
4. Support Stream

Achieve All Core Units in 1 of the 3 Specialist Core Streams
(Applications, Network Administration or Support)

Specialist Core Stream - Support (5 Units)

State Code National Code Title Hours Type
D0102 ICAI3021B Connect internal hardware components 30 Unit of competency
D0189 ICAS3115B Maintain equipment and software in working order 25 Unit of competency
C5400 ICTCC330A Manage customer relationships 35 Unit of competency
D0256 ICAU3019B Migrate to new technology 25 Unit of competency
D0185 ICAS3024B Provide basic system administration 25 Unit of competency
5. Elective Units

Achieve 2 Elective Units chosen from the following sources (Listed in Recommended Order):

- other ICA30105 streams not already selected;
and/or
- ICA30105 Electives list;
and/or
- elsewhere in the ICA05 Information and Communications Technology Training Package ICA05 (at Certificate III or Certificate IV level);

and

Achieve 2 Elective Units chosen from the following sources (Listed in Recommended Order):

- any of the above core or elective sources;
and/or
- preferred Training Packages (at Certificate III or Certificate IV level) (Business Services BSB01; Telecommunications ICT02; Film, TV, Radio and Multimedia CUF01; Printing and Graphic Arts ICP05; Retail WRR02; Visual Arts, Craft and Design CUV03);
and/or
any other Training Package (at Certificate III or Certificate IV level) based on documented industry or enterprise need.

State Code National Code Title Hours Type
D0045 ICAB4135B Create a simple mark-up language document to specification 20 Unit of competency
D0037 ICAB3018B Develop macros and templates for clients using standard products 55 Unit of competency
D0211 ICAS4201B Transfer content to a website using commercial packages 20 Unit of competency
D0049 ICAB4169B Use development software and IT tools to build a basic website 20 Unit of competency
VET Info Notes
This training program is a representation of the qualification code ICA30105 taken from the Information and Communications Technology Training Package ICA05 which should be consulted for full description of requirements. ICA05 is endorsed until 31/11/2008.

1. This qualification is the copyright of The Department of Education, Science and Training.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the STARS by the VET Teaching and Learning Directorate of the WA Department of Education and Training on 23/06/2006.
Entry Requirements

Entry Requirements
The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:
BSBCMN106A Follow workplace safety procedures
ICAD2012B Design organisational documents using computing packages
ICAU1128B Operate a personal computer
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2013B Integrate commercial computing packages
ICAU2231B Use computer operating system
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace

Traineeships and Apprenticeships
(TR06280) INFORMATION TECHNOLOGY (LEVEL 3) Traineeship