Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
System may include but is not limited to:
network
application
software
business
computers
mobile equipment
financial system
management system
information system
Documentation for version control may follow:
ISO/IEC/AS standards
audit trails
naming standards
version control
project management templates and report writing
maintaining equipment inventory
client training
satisfaction reports
Organisationalguidelines may include but are not limited to:
personal use of emails and internet access
content of emails
making voice or video calls
downloading information and accessing particular websites
opening mail with attachments
virus risk
dispute resolution
document procedures and templates
communication methods
financial control mechanisms
Client may include but is not limited to:
internal departments
external organisations
customers
individual people
internal employees
User may include:
a person within a department
a department within the organisation
a third party
Implementation may include:
implementing the entire system
formulating methods for standby operations or contingency plans
Software may include but is not limited to:
commercial software applications
organisation-specific software, packaged software, in-house or customised software
Organisationalstandards may include:
formal procedures that must be adhered to, such as check points and sign-offs with documented procedures and templates
implementation of financial control mechanisms; communication with stakeholders
dispute resolution and modification procedures
processes for determining size and cost

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to implement changes to the system with minimum disruption to the system and client users. All changes are to be documented.
Whilst this competency is primarily about software implementation, a competent individual needs to demonstrate effective planning and communication skills to ensure client agreement to changes and minimisation of disruption to the business.

To demonstrate competency in this unit the following resources will be needed:
Technical specifications and documentation
Organisational requirements
Live system
Context of and specific resources for assessment
The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

Assessment must ensure:
Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.

Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.

It may include participation in teams, including those concerned with software changes and planning. Group or team coordination may be involved.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process.
Guidance information for assessment
The interdependence of units for assessment purposes may vary with the particular project or scenario. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICAI4029C Install network hardware to a network
ICAS3034B Determine and action network problems
ICAS3121B Administer network peripherals

An individual demonstrating this competency would be able to:
Demonstrate some relevant theoretical knowledge
Apply a range of well-developed skills
Apply known solutions to a variety of predictable problems
Perform processes that require a range of well-developed skills where some discretion and judgement is required
Interpret available information, using discretion and judgement
Take responsibility for own outputs in work and learning
Take limited responsibility for the output of others
Maintain knowledge of industry products and services

Additionally, an individual demonstrating this competency would be able to:
Demonstrate broad knowledge of theoretical concepts, with substantial depth in some areas
Analyse and plan approaches to technical problems and management requirements
Transfer and apply theoretical concepts and technical or creative skills to a range of situations
Evaluate information in relation to implementing software changes
Take responsibility for outputs in relation to broad quantity and quality parameters