Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:
application
business
computers
financial system
information system
management system
mobile equipment
network
software.
Documentation for version control may follow:
audit trails
client training
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
maintaining equipment inventory
naming standards
project-management templates and report writing
satisfaction reports
version control.
Client may include:
customer
external organisation
individual
internal department
internal employee.
Users may include:
department within the organisation
person within a department
third party.
Implementation may include:
formulating methods for standby operations or contingency plans
implementing the entire system.
Software may include:
commercial software applications
in-house or customised software
organisation-specific software
packaged software.
Organisational guidelines may include:
communication methods
content of emails
dispute resolution
document procedures and templates
downloading information and accessing particular websites
financial control mechanisms
making voice or video calls
opening mail with attachments
personal use of emails and internet access
virus risk.
Organisational standards may include:
communication with stakeholders
dispute resolution and modification procedures
formal procedures that must be adhered to, such as check points and sign-offs with documented procedures and templates
implementation of financial control mechanisms
processes for determining size and cost.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate, document and implement changes to the system with minimum disruption to the system and client users.
Context of and specific resources for assessment
Assessment must ensure access to:
computer
system software currently used in industry
technical manuals and tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of the system’s functionality
direct observation of candidate implementing software change
evaluation of candidate’s change process and updated modifications
review reports prepared by candidate, including log books and test results.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.