Qualification Outline
22/07/2026 4:23 AM AWST
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Certificate IV in School Support Services
Certificate IV in School Support Services
PSP42012
J296
Deleted
Deleted
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 01/11/2012 | Current | Approved |
Description
This specialist qualification covers the competencies required by staff working at an experienced level providing school support services in non-government schools. It is not targeted at teacher aid occupations. Electives may be taken from a single stream, such as administration or library support, or from a range of streams to suit the particular workplace. Electives should reflect the responsibilities of the individual and the job skills required for effective performance. Where a free choice of electives is possible in the qualification packaging rules, electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual
Schedule
Packaging Rules
Fifteen (15) units of competency are required for this qualification:- six (6) core units
- nine (9) elective units, of which:
- one (1) unit from Group A;
- six (6) units from groups C to G;
- two (2) units from the elective units lists, or from elsewhere within this Training Package, or from another endorsed Training Package, or Accredited Course.
Units selected should not duplicate content already covered by other units in this qualification.
All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated.
For this qualification, a maximum of one (1) unit from Certificate III level may be used.
1. Core Units
All six (6) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8012 | PSPGOV402B | Deliver and monitor service to clients | 40 | Unit of competency |
| C8022 | PSPGOV412A | Use advanced workplace communication strategies | 50 | Unit of competency |
| D2590 | CHCLEG411A | Use relevant legislation in response to client needs | 40 | Unit of competency |
| C8013 | PSPGOV403B | Use resources to achieve work unit goals | 40 | Unit of competency |
| C8018 | PSPGOV408A | Value diversity | 30 | Unit of competency |
| WC795 | CHCADMIN305F | Work within the administration protocols of the organisation | 30 | Unit of competency |
2. Group A OHS Elective Units
One (1) unit must be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8064 | PSPOHS301A | Contribute to workplace safety | 30 | Unit of competency |
| C8065 | PSPOHS401B | Implement workplace safety procedures and programs | 35 | Unit of competency |
| WA689 | MSL943002A | Participate in laboratory/field workplace safety | 40 | Unit of competency |
3. Group B General Elective Units.
Two (2) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
4. Group C Administration Elective Units
Six (6) units in total to be chosen from Groups C to G.
Please refer to the packaging rules for the full details of available options.
5. Group D Human Resources Management Elective Units
Six (6) units in total to be chosen from Groups C to G.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8145 | PSPHR402A | Administer human resource processes | 50 | Unit of competency |
| D0797 | BSBLED401A | Develop teams and individuals | 40 | Unit of competency |
| WB919 | BSBWOR404B | Develop work priorities | 30 | Unit of competency |
| D1030 | BSBWOR401A | Establish effective workplace relationships | 40 | Unit of competency |
| D0842 | BSBMGT402A | Implement operational plan | 50 | Unit of competency |
| D1018 | BSBSMB407A | Manage a small team | 40 | Unit of competency |
| D0734 | BSBHRM501A | Manage human resources services | 60 | Unit of competency |
| D0758 | BSBINN301A | Promote innovation in a team environment | 30 | Unit of competency |
| D1031 | BSBWOR402A | Promote team effectiveness | 40 | Unit of competency |
| C8146 | PSPHR403A | Provide a consultancy service for human resource management | 40 | Unit of competency |
| D0732 | BSBHRM402A | Recruit, select and induct staff | 45 | Unit of competency |
| D0731 | BSBHRM401A | Review human resources functions | 40 | Unit of competency |
6. Group E Library Support Elective Units
Six (6) units in total to be chosen from Groups C to G.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D9429 | CULINS401A | Assist customers to access information | 60 | Unit of competency |
| D9420 | CULINM401A | Complete a range of cataloguing activities | 100 | Unit of competency |
| D9430 | CULINS402A | Obtain information from external and networked sources | 60 | Unit of competency |
| D9427 | CULINS202A | Process information resource orders | 50 | Unit of competency |
7. Group F Scientific Assistance Elective Units
Six (6) units in total to be chosen from Groups C to G.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WA680 | MSL934002A | Apply quality system and continuous improvement processes | 60 | Unit of competency |
| WA719 | MSL974003A | Perform chemical tests and procedures | 60 | Unit of competency |
| WA721 | MSL974005A | Perform physical tests | 60 | Unit of competency |
| WA655 | MSL904001A | Perform standard calibrations | 60 | Unit of competency |
| WA717 | MSL974001A | Prepare, standardise and use solutions | 60 | Unit of competency |
| WA672 | MSL924002A | Use laboratory application software | 60 | Unit of competency |
8. Group G Technology Elective Units
Six (6) units in total to be chosen from Groups C to G.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D3099 | ICPMM321C | Capture a digital image | 30 | Unit of competency |
| D7768 | ICADBS402A | Complete database backup and restore | 25 | Unit of competency |
| D7770 | ICADBS404A | Identify and resolve common database performance problems | 25 | Unit of competency |
| D8078 | ICASAS416A | Implement maintenance procedures | 10 | Unit of competency |
| D7858 | ICAICT304A | Implement system software changes | 15 | Unit of competency |
| D7856 | ICAICT302A | Install and optimise operating system software | 20 | Unit of competency |
| D8127 | ICAWEB404A | Maintain website performance | 30 | Unit of competency |
| D7773 | ICADBS409A | Monitor and administer a database | 25 | Unit of competency |
| D8059 | ICASAS304A | Provide basic system administration | 25 | Unit of competency |
| D8082 | ICASAS420A | Provide first-level remote help-desk support | 35 | Unit of competency |
| D8060 | ICASAS305A | Provide IT advice to clients | 35 | Unit of competency |
| D8057 | ICASAS301A | Run standard diagnostic tests | 15 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D366 | PSP42010 | Certificate IV in School Support Services | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships