Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workgroup plans may include:
budgetary plans
production plans
reporting plans
sales plans
team and individual learning goals
team participation
work schedules
Work objectives may include:
budgetary targets
production targets
reporting deadlines
sales targets
team and individual learning goals
team participation
Factors affecting the achievement of work objectives may include:
budget constraints
competing work demands
environmental factors such as time, weather, etc
personnel
resource and materials availability
technology/equipment breakdowns
unforeseen incidents
Business technology may include:
computer applications
computers
email and internet/intranet/extranet
facsimile machines
modems
personal schedules
photocopiers
printers
scanners
Feedback on performance may include:
formal/informal performance appraisals
obtaining comments from clients
obtaining comments from supervisors and colleagues
personal, reflective behaviour strategies
routine organisational methods for monitoring service delivery
Professional development activities may include:
career planning/development
coaching, mentoring and/or supervision
formal/informal learning programs
internal/external training provision
performance appraisals
personal study
Recognition of Prior Learning
work experience/exchange/opportunities
workplace skills assessment

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
preparing and communicating own work plan
scheduling work objectives and tasks to support the achievement of goals
seeking and acting on feedback from clients and colleagues
reviewing own work performance against achievements through self-assessment
accessing learning opportunities to extend own personal work competencies
using business technology to monitor self development.
Context of and specific resources for assessment
Assessment must ensure:
the learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of performance in role plays
observation of presentations
review of work and professional development plans.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
Other units from the Certificate IV in Frontline Management.