Qualification Outline
22/07/2026 1:03 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Government (School Support Services)
Certificate IV in Government (School Support Services)
PSP41912
J839
Deleted
Deleted
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 01/11/2012 | Current | Approved |
Description
This specialist qualification covers the competencies required by staff working at an experienced level providing school support services in government schools. It is not targeted at teacher aide occupations. Electives may be taken from a single stream, such as administration or library support, or from a range of streams to suit the particular workplace. If, however, all electives are chosen from units coded PSPGOV, the resulting qualification is a generalist Certificate IV in Government, rather than this specialist qualification. Electives should reflect the responsibilities of the individual and the job skills required for effective performance. Where a free choice of electives is possible in the qualification packaging rules, Electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual.
Schedule
Packaging Rules
Fifteen (15) units of competency are required for this qualification:- six (6) core units
- nine (9) elective units
Choose nine (9) elective units:
- one (1) unit from Group A;
- six (6) units from groups B to G, either across groups or from a single group;
- two (2) units from elsewhere within this Training Package, or any endorsed Training Package or Accredited Course.
Units selected should not duplicate content already covered by other units in this qualification .
All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated
1. Core Units
All six (6) core units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8032 | PSPGOV422A | Apply government processes | 30 | Unit of competency |
| C8012 | PSPGOV402B | Deliver and monitor service to clients | 40 | Unit of competency |
| C8061 | PSPLEGN401A | Encourage compliance with legislation in the public sector | 30 | Unit of competency |
| C7986 | PSPETHC401A | Uphold and support the values and principles of public service | 40 | Unit of competency |
| C8022 | PSPGOV412A | Use advanced workplace communication strategies | 50 | Unit of competency |
| C8018 | PSPGOV408A | Value diversity | 30 | Unit of competency |
2. Group A Elective Units
One (1) unit to be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8064 | PSPOHS301A | Contribute to workplace safety | 30 | Unit of competency |
| C8065 | PSPOHS401B | Implement workplace safety procedures and programs | 35 | Unit of competency |
| WA689 | MSL943002A | Participate in laboratory/field workplace safety | 40 | Unit of competency |
3. Group B Elective Units (Generalist)
Six (6) units from groups B to G, either across groups or from a single group to be completed.
Please refer to the packaging rules for the full details of available options.
4. Group C Elective Units (Administration)
Six (6) units from groups B to G, either across groups or from a single group to be completed.
Please refer to the packaging rules for the full details of available options.
5. Group D Elective Units (Human Resources)
Six (6) units from groups B to G, either across groups or from a single group to be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8145 | PSPHR402A | Administer human resource processes | 50 | Unit of competency |
| D0797 | BSBLED401A | Develop teams and individuals | 40 | Unit of competency |
| WB919 | BSBWOR404B | Develop work priorities | 30 | Unit of competency |
| D1030 | BSBWOR401A | Establish effective workplace relationships | 40 | Unit of competency |
| D0842 | BSBMGT402A | Implement operational plan | 50 | Unit of competency |
| D1018 | BSBSMB407A | Manage a small team | 40 | Unit of competency |
| D0734 | BSBHRM501A | Manage human resources services | 60 | Unit of competency |
| D0758 | BSBINN301A | Promote innovation in a team environment | 30 | Unit of competency |
| D1031 | BSBWOR402A | Promote team effectiveness | 40 | Unit of competency |
| C8146 | PSPHR403A | Provide a consultancy service for human resource management | 40 | Unit of competency |
| D0732 | BSBHRM402A | Recruit, select and induct staff | 45 | Unit of competency |
| D0731 | BSBHRM401A | Review human resources functions | 40 | Unit of competency |
6. Group E Elective Units (Library Support)
Six (6) units from groups B to G, either across groups or from a single group to be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D9429 | CULINS401A | Assist customers to access information | 60 | Unit of competency |
| D9420 | CULINM401A | Complete a range of cataloguing activities | 100 | Unit of competency |
| D9430 | CULINS402A | Obtain information from external and networked sources | 60 | Unit of competency |
| D9427 | CULINS202A | Process information resource orders | 50 | Unit of competency |
7. Group F Elective Units (Scientific Assistance)
Six (6) units from groups B to G, either across groups or from a single group to be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WA680 | MSL934002A | Apply quality system and continuous improvement processes | 60 | Unit of competency |
| WA681 | MSL934003A | Maintain and control stocks | 40 | Unit of competency |
| WA719 | MSL974003A | Perform chemical tests and procedures | 60 | Unit of competency |
| WA721 | MSL974005A | Perform physical tests | 60 | Unit of competency |
| WA655 | MSL904001A | Perform standard calibrations | 60 | Unit of competency |
| WA717 | MSL974001A | Prepare, standardise and use solutions | 60 | Unit of competency |
| WA672 | MSL924002A | Use laboratory application software | 60 | Unit of competency |
8. Group G Elective Units (Technology)
Six (6) units from groups B to G, either across groups or from a single group to be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D3099 | ICPMM321C | Capture a digital image | 30 | Unit of competency |
| D7768 | ICADBS402A | Complete database backup and restore | 25 | Unit of competency |
| D7770 | ICADBS404A | Identify and resolve common database performance problems | 25 | Unit of competency |
| D8078 | ICASAS416A | Implement maintenance procedures | 10 | Unit of competency |
| D7858 | ICAICT304A | Implement system software changes | 15 | Unit of competency |
| D7856 | ICAICT302A | Install and optimise operating system software | 20 | Unit of competency |
| D8127 | ICAWEB404A | Maintain website performance | 30 | Unit of competency |
| D7773 | ICADBS409A | Monitor and administer a database | 25 | Unit of competency |
| D8059 | ICASAS304A | Provide basic system administration | 25 | Unit of competency |
| D8082 | ICASAS420A | Provide first-level remote help-desk support | 35 | Unit of competency |
| D8060 | ICASAS305A | Provide IT advice to clients | 35 | Unit of competency |
| D8057 | ICASAS301A | Run standard diagnostic tests | 15 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXR6 | PSP41904 | Certificate IV in Government (School Support Services) | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships