Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:
employee
external organisation
individual
internal department.
Organisational requirements may include:
availability of system to be optimised
client-support documentation
complexity of technical manuals
information and communications technology (ICT) policy and procedures relating to service levels and installation
in-house or vendor ICT purchasing arrangements
register of licences
security procedures
storage of ICT documentation
system administration and backup procedures
type of product licences.
Documentation may follow:
audit trails
client training
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
maintaining equipment inventory
naming standards
project-management templates and report writing
satisfaction reports
version control.
Software may include:
application:
database
internet browser
spreadsheet
word-processing
commercial applications
customised
in-house
programming:
assembler
Java, VB, C++, Visual Fox Pro
compiler
development tools
system:
computer security
operating system.
Records may include:
databases
spreadsheets
vendor tools to create, modify and document user accounts
access to computer or network resources.
Appropriate person may include:
authorised business representative
client
supervisor
system administrator.
Organisational guidelines may include:
communication methods
content of emails
dispute resolution
document procedures and templates
downloading information and accessing particular websites
financial control mechanisms
opening mail with attachments
personal use of emails and internet access
virus risk.
Operating systems may include:
GNU and Linux
Mac OS X
Microsoft Windows
Unix-like operating systems:
HP-UX
IBM AIX
Silicon Graphics IRIX
Sun Solaris.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
perform systems backup, restore and maintain correct usage according to licensing agreements in a stand-alone or client server environment
maintain software licence records and check for copyright compliance within the system
maintain security access details in a register and apply access controls on (network) resources.
Context of and specific resources for assessment
Assessment must ensure access to:
sites with a representative range of stand-alone and networked client-server environments and operating systems
software licence records
technical records and documentation
organisational backup and restore procedures
organisational security guidelines
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate undertaking file backup and restoration
review of records on backup results and backup schedules
review of software licence records
review of the event viewer
verbal or written questioning to assess candidate’s knowledge of software copyright compliance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.