Unit of competency Outline
Date retreived
22/07/2026 5:01 AM AWST
22/07/2026 5:01 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage human resources services
Manage human resources services
Unit of competency
National Code
BSBHRM501A
BSBHRM501A
State Code
D0734
D0734
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080303 - Human Resource Management
Original Release Date
21/07/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to plan and oversee and deliver human resources services. It is not specific to any given human resources function and deals with the coordination of services and approaches.This unit takes an overview of human resources services and includes business ethics.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Determine strategies for delivery of human resources services
- 1.1. Analyse strategic and operational plans to determine human resources requirements
- 1.2. Consult line and senior managers to identify human resources needs within their area
- 1.3. Develop options for delivery of human resources services
- 1.4. Ensure options for human resources services comply with legislative requirements and organisational policies
- 1.5. Develop and agree on strategies and action plans for delivery of human resources services
- 1.6. Agree and document roles and responsibilities of human resources team, line managers, and external contractors
2. Manage the delivery of human resources services
- 2.1. Develop and negotiate service agreements between the human resources team, service providers and client groups
- 2.2. Document and communicate service specifications, performance standards and timeframes
- 2.3. Identify and arrange training support if required
- 2.4. Agree and arrange monitoring of quality assurance processes
- 2.5. Ensure that services are delivered by appropriate providers in accordance with service agreements and operational plans
- 2.6. Identify and rectify underperformance of human resources team or service providers
3. Evaluate human resources service delivery
- 3.1. Survey clients to determine level of satisfaction
- 3.2. Capture on-going client feedback for the review processes
- 3.3. Analyse feedback and surveys and recommend changes to service delivery
- 3.4. Obtain approvals to variations in service delivery from appropriate managers
4. Manage integration of business ethics in human resources practices
- 4.1. Ensure that personal behaviour is consistently ethical and reflects values of the organisation
- 4.2. Ensure that Code of Conduct is observed across the organisation and that its expectations are incorporated in human resources policies and practices
- 4.3. Observe confidentiality requirements in dealing with all human resources information
- 4.4. Deal with unethical behaviour promptly
- 4.5. Ensure that all human resources staff are clear about ethical expectations of their behaviour
assessment and development centres
career management
competency development processes
counselling
discrimination, vilification and harassment advice
education and training programs
feedback
flexible work arrangements
induction and orientation programs
industrial relations advice
occupational health and safety (OHS)
personal and career development planning
rehabilitation and return to work
remuneration/benefits advice
self-analysis and self-assessment
staff selection
succession planning
tele-working procedures
workers compensation
cost benefit analysis
risk analyses
recommendations to relevant groups and individuals - all those who have a role in the implementation of policies, procedures or decisions and/or are affected by their implementation
award and enterprise agreements, and relevant industrial instruments
relevant industry codes of practice
relevant legislation from all levels of government that affects business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination
career management
competency development processes
counselling
discrimination, vilification and harassment advice
education and training programs
feedback
flexible work arrangements
induction and orientation programs
industrial relations advice
occupational health and safety (OHS)
personal and career development planning
rehabilitation and return to work
remuneration/benefits advice
self-analysis and self-assessment
staff selection
succession planning
tele-working procedures
workers compensation
cost benefit analysis
risk analyses
recommendations to relevant groups and individuals - all those who have a role in the implementation of policies, procedures or decisions and/or are affected by their implementation
award and enterprise agreements, and relevant industrial instruments
relevant industry codes of practice
relevant legislation from all levels of government that affects business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstrated skills in planning and implementing a coordinated approach to human resources functions across the organisation
demonstration of engaging key stakeholders, implementing methods for developing and monitoring human resources plans, and aligning human resources with broader business objectives
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment of written reports/examples of human resources plans and evaluations of those plans
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of presentations
oral or written questioning to assess knowledge of performance and contract management
review of documentation outlining roles and responsibilities of human resources team, line managers, and external contractors
review of documentation outlining service specifications, performance standards and timeframes and documentation of how these were communicated.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Diploma of Human Resource Management.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstrated skills in planning and implementing a coordinated approach to human resources functions across the organisation
demonstration of engaging key stakeholders, implementing methods for developing and monitoring human resources plans, and aligning human resources with broader business objectives
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment of written reports/examples of human resources plans and evaluations of those plans
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of presentations
oral or written questioning to assess knowledge of performance and contract management
review of documentation outlining roles and responsibilities of human resources team, line managers, and external contractors
review of documentation outlining service specifications, performance standards and timeframes and documentation of how these were communicated.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Diploma of Human Resource Management.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C3566 | BSBHR404A | Coordinate human resource services | Unit of competency |
| C3567 | BSBHR501A | Manage human resource consultancy services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WG085 | BSBHRM501B | Manage human resources services | Unit of competency |
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|---|---|---|---|
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| J839 | PSP41912 | Certificate IV in Government (School Support Services) | Qualification |
| D168 | BSB50607 | Diploma of Human Resources Management | Qualification |
| J296 | PSP42012 | Certificate IV in School Support Services | Qualification |
| D628 | SFI40611 | Certificate IV in Seafood Industry Sales and Distribution | Qualification |