Unit of competency Outline
Date retreived
22/07/2026 6:12 AM AWST
22/07/2026 6:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain business technology
Maintain business technology
Unit of competency
National Code
BSBITS401B
BSBITS401B
State Code
S8077
S8077
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/10/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
09/10/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.
Notes
Elements and Performance Criteria
1. Maintain performance of hardware and software
- 1.1 Monitor and evaluate system effectiveness to ensure it meetsorganisational and system requirements
- 1.2 Use operating system, drive and disk structure, reports and files to identify performance problems
- 1.3 Maintain disk drives and peripheralsaccording to manufacturers’ and organisational requirements
- 1.4 Replaceconsumablesin accordance with manufacturers’ and organisational requirements
2. Provide basic system administration
- 2.1 Carry out system backup procedure at regular intervals according to organisational and system requirements
- 2.2 Install and operatesoftwareapplications in accordance with developers’ and organisational requirements
- 2.3 Maintain and update security access procedures in line with organisational requirements
- 2.4 Ensure that licence for use of software is used, checked and recorded in accordance with organisational requirements
- 2.5 Regularly maintain and update virus programs in accordance with organisational requirements
3. Identify future technology requirements
- 3.1 Maintain knowledge of current and newtechnologyby regularly accessingsources of information
- 3.2 Identify and developimproved technology systemsusing feedback from clients and colleagues
- 3.3 Assess existing technology against newly available technology to determine future needs and priorities
- 3.4 Identify and select new technologies to achieve and maintain continuous organisational development
- 3.5 Obtain management and budget approval for new selected technologies
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational and system requirementsmay include:
backup procedures
Code of Conduct
ethical standards
legal and organisational policy/guidelines and requirements
maintenance of customised software
OHS policies, procedures and programs
quality assurance and/or procedures manuals
register of licenses
restore procedures
security and confidentiality procedures
software licence documentation
storage of information technology documentation
storage retrieval and type of product licenses
updating of virus protection systems.
Disk drive and peripherals maintenancemay include:
backing up files before major maintenance
checking hard drive for errors
cleaning dust from internal and external surfaces
creating more free space on the hard disk
defragmenting the hard disk
deleting unwanted files
reviewing programs
using uptodate antivirus programs.
Consumablesmay include:
disks
magnetic tape and cassettes
print heads
print media
printer ribbons and cartridges.
Softwaremay include:
accounting applications
commercial software applications
database applications
internet/intranet/extranet related programs
organisationspecific software
presentation applications
spreadsheet applications
word processing applications.
Technologymay include:
client services
computers
data transfer devices
modems
peripherals, including:
printers, scanners, tape cartridges
speakers, multimedia kits
personal computer, modems
input equipment such as mouse, touch pad, keyboard, pens
mobile phones, palmtops and personal digital assistants (PDAs), laptops and desktop computers
Bluetooth devices, universal serial bus (USB), Firewire (IEEE 1394)
photocopiers
printers
scanners
software.
Sources of informationmay include:
computer hardware manufacturers
computer magazines and journals
computer software designers
industry associations
internal/external clients
internet
retail outlets
seminars, workshops and training sessions
trade fairs.
Improved technology systemsmay include:
access protocols
cable data transmissions
delivery and installation systems
hardware upgrades
implementing a new system
maintenance options
multimedia
networking options
new hardware
new software
resource usage monitoring
software upgrades
environmentally sustainable design practices.
Organisational and system requirementsmay include:
backup procedures
Code of Conduct
ethical standards
legal and organisational policy/guidelines and requirements
maintenance of customised software
OHS policies, procedures and programs
quality assurance and/or procedures manuals
register of licenses
restore procedures
security and confidentiality procedures
software licence documentation
storage of information technology documentation
storage retrieval and type of product licenses
updating of virus protection systems.
Disk drive and peripherals maintenancemay include:
backing up files before major maintenance
checking hard drive for errors
cleaning dust from internal and external surfaces
creating more free space on the hard disk
defragmenting the hard disk
deleting unwanted files
reviewing programs
using uptodate antivirus programs.
Consumablesmay include:
disks
magnetic tape and cassettes
print heads
print media
printer ribbons and cartridges.
Softwaremay include:
accounting applications
commercial software applications
database applications
internet/intranet/extranet related programs
organisationspecific software
presentation applications
spreadsheet applications
word processing applications.
Technologymay include:
client services
computers
data transfer devices
modems
peripherals, including:
printers, scanners, tape cartridges
speakers, multimedia kits
personal computer, modems
input equipment such as mouse, touch pad, keyboard, pens
mobile phones, palmtops and personal digital assistants (PDAs), laptops and desktop computers
Bluetooth devices, universal serial bus (USB), Firewire (IEEE 1394)
photocopiers
printers
scanners
software.
Sources of informationmay include:
computer hardware manufacturers
computer magazines and journals
computer software designers
industry associations
internal/external clients
internet
retail outlets
seminars, workshops and training sessions
trade fairs.
Improved technology systemsmay include:
access protocols
cable data transmissions
delivery and installation systems
hardware upgrades
implementing a new system
maintenance options
multimedia
networking options
new hardware
new software
resource usage monitoring
software upgrades
environmentally sustainable design practices.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
installing software and hardware
organising and accessing software, materials and consumables
maintaining technology security and maintenance systems
knowledge of costs and benefits of technology maintenance strategies.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of technology maintenance and security procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of general features and capabilities of current industry accepted hardware and software products.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other information and communications technology or general administration units.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
installing software and hardware
organising and accessing software, materials and consumables
maintaining technology security and maintenance systems
knowledge of costs and benefits of technology maintenance strategies.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of technology maintenance and security procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of general features and capabilities of current industry accepted hardware and software products.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other information and communications technology or general administration units.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0778 | BSBITS401A | Maintain business technology | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUM04 | BSBITS401 | Maintain business technology | Unit of competency |