Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Operating system may include:
Linux:
Debian
Fedora
Google Chrome OS
Kubuntu
Linux Mint
Red Hat
Ubuntu
Mac OS X
Microsoft Windows:
Windows 2000
Windows XP (32 bit versus 64 bit)
Windows Vista (32 bit versus 64 bit)
Windows 7 (32 bit versus 64 bit)
mobile operating systems:
Android
Blackberry
iPhone
Palm
Symbian
Windows Phone 7 series.
Installation components may include:
configure power management:
hibernate
sleep timers
standby
suspend
wake on local area network (LAN)
demonstrate safe removal of peripherals
device manager:
driver signing
install and update devices drivers
verify
directory structures:
create folders
navigate directory structures
disk preparation order:
format drive
partition
start installation
files:
attributes
creation
extensions
permissions
file systems, such as FAT32 versus new technology file system (NTFS)
installation methods:
boot media, such as DVD, CD, floppy or universal serial bus (USB)
factory recovery partition
install from image
network installation
recover CD
operating system installation options:
file system type
network configuration
repair install
user data migration - user state migration tool (USMT)
verification of hardware compatibility and minimum requirements
virtual memory.
Appropriate person may include:
authorised business representative
client
supervisor.
Boot-utility options may include:
automated system recovery (ASR)
boot options
boot to restore point
disk boot order or device priority
emergency repair disk (ERD)
recovery console
recovery options
safe mode
types of boot devices (disk, network, USB).
Operating system user interface may include:
Windows-adopting interface to undertake similar tasks with chosen operating system:
administrative tools, such as performance monitor, event viewer, services and computer management
command prompt utilities, such as ipconfig, Ping and Telnet
control panel
location of basic network settings between OS versions
MMC
my computer
my network places or home group
run line utilities:
cmd
direct diagnostics (DXdiag)
msconfig
MSINFO32
REGEDIT
start menu
task bar or systray
task manager
Windows Explorer - Libraries in Windows 7.
Organisational requirements may include:
availability of system to be optimised
client support documentation
in-house or vendor
contracting arrangements relating to IT purchasing
IT policy and procedures relating to service levels and installation
level of complexity of technical manuals.
Client may include:
department within the organisation
person with special needs
person within a department
third party.
Feedback mechanism may include:
interview
meeting
questionnaire
survey.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
install, configure and test an operating system to improve system performance with minimum disruption to clients.
Context of and specific resources for assessment
Assessment must ensure access to:
personal computer where installation may be performed
OS software and technical documentation
organisational documentation
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate:
questioning team members, supervisors and clients
installing and testing an operating system
review of candidate’s practical assignments and reports.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.