Packaging Rules

13 units must be achieved.

3 core units
plus 10 elective units

7 elective units must be selected from the elective units listed below.

The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:
FNSINC401A Apply principles of professional practice to work in the financial services industry
BSBOHS201A Participate in OHS processes
BSBWOR401A Establish effective workplace relationships

Elective units of competency:
Vehicle inspection and assessment
FNSIGN401A Provide technical guidance
FNSIGN402A Inspect quality of work
FNSIGN403A Estimate jobs
FNSIGN404A Inspect damage and develop scope of work
FNSIGN405A Inspect vehicle systems and components and determine preferred repair action
FNSIGN406A Inspect vehicle or property for saleable items and determine their value

Handling claims
FNSCUS401A Participate in negotiations
FNSISV405A Analyse insurance claims

Customer services
BSBCUS301B Deliver and monitor a service to customers
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS403B Implement customer service standards

General
FNSCUS402A Resolve disputes
FNSILA501A Plan and implement loss investigation
FNSILA502A Evaluate collected information
FNSILA503A Report findings and provide guidance to involved parties
FNSISV306A Receive and record or register a claim
BSBCCO405A Survey stakeholders to gather and record information
BSBWOR404B Develop work priorities