Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sourcesmay include:
colleagues
community groups
community leaders
crime, accident and incident scenes
customers
general public
individuals
information databases
local government
local media
schools
specific target groups - in the case of opinion polls and surveys.
Informationmay include:
addressing public order and general community issues
assisting in an investigation
details of an incident or medical emergency
locating a specific person
location of witnesses
opinion poll or customer survey
progressing and supporting court hearings or matters.
Recording forms and reportsmay include:
handwritten and electronic pro formas and reporting styles
use of organisation’s enterprise information system.
Organisational requirementsmay include:
accurate
complete
concise
in the correct format
legible
understandable.
Comprehensive statementsmay include:
all details required by the organisation
all information required for the investigation or research task
records in a format that comply with the legal requirements for statements; where appropriate and legal, statements may also be recorded in forms other than written, such as audiotape or audiovisual (video) tape.
Recording equipmentmay be modified for use by people with a disability and may include:
audiotape recorders
authorisation, storage and filing of original and duplicates of tapes and film
basic fingerprinting equipment
video cameras and recording equipment.
Recordsmust be:
authorised, stored and assessed in line with organisational procedures
clear, audible and presentable.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
record interviews, including audiotapes and statements if relevant to role
demonstrate interview techniques
demonstrate knowledge of statutory, regulatory and legislative requirements relating to surveying processes.
Context of and specific resources for assessment
Assessment must ensure access to:
information and databases for analysis activities
relevant legislation, standards and guidelines.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
review of statements or recording of details of contacts
review of compliance with statutory, regulatory, legislative and organisational requirements
oral and/or written questioning to assess knowledge of interviewing techniques and outcomes
oral and/or written questioning to assess knowledge of storage and disposal of information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.