Packaging Rules

Packaging Rules

Total number of units = 13
3 core units plus
10 elective units of which:
4 units must be from Group A elective units below
the remaining 6 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course
up to 2 units may be from a Certificate III level qualification.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core units
BSBCUS401B Coordinate implementation of customer service strategies
BSBLED401A Develop teams and individuals
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective units
Group A
BSBCCO403A Schedule customer contact activity
BSBCCO404A Collect, analyse and record information
BSBCCO405A Survey stakeholders to gather and record information
BSBCCO406A Run a multicentre
BSBCCO407A Administer customer contact technology
BSBCUS402B Address customer needs
BSBCUS403B Implement customer service standards
BSBMGT401A Show leadership in the workplace
BSBMKG402B Analyse consumer behaviour for specific markets
BSBWOR403A Manage stress in the workplace

Group B
BSBCOM401B Organise and monitor the operation of compliance management system
BSBCOM402B Implement processes for the management of a breach in compliance requirements
BSBCOM403B Provide education and training on compliance requirements and systems
BSBCOM404B Promote and liaise on compliance requirements, systems and related issues
BSBHRM405A Support the recruitment, selection and induction of staff
BSBINM401A Implement workplace information system
BSBINN301A Promote innovation in a team environment
BSBLED501A Develop a workplace learning environment
BSBMGT402A Implement operational plan
BSBMGT403A Implement continuous improvement
BSBMGT405A Provide personal leadership
BSBPMG411A Apply project quality management techniques
BSBPMG415A Apply project risk management techniques
BSBPMG522A Undertake project work
BSBSLS501A Develop a sales plan
BSBSLS502A Lead and manage a sales team
BSBSUS301A Implement and monitor environmentally sustainable work practices
BSBWOR401A Establish effective workplace relationships
CHCINF505D Meet statutory and organisation information requirements
CHCPOL403C Undertake research activities
ICASAS305A Provide IT advice to clients