Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality requirements may include:
acceptable tolerances and variation to specifications
explicit and implicit performance expectations
product and service specifications.
Quality criteria may include:
Australian and international standards
codes of conduct
industry and organisational policies and practices
legislation and regulation requirements.
Information may include:
designated standard operating procedures and regulations
organisation and project standards
organisational quality-management policy and guidelines as applied to specific requirements of a project
project quality guidelines and instructions.
Quality assurance may include:
project finalisation process to capture lessons learned and to enable continuous improvement
systematic review of the project-management process to ensure compliance with organisational policy and guidelines.
Quality-management tools and methodologies may include:
methodologies, including:
continuous improvement process
lean management
Six Sigma
Total Quality Management
tools, including:
cause and effect diagram (fishbone, Ishikawa)
control charts
flowcharting
histogram
Pareto chart
root cause analysis
run chart
scatter diagram.
Quality control may include:
inspections and audits in compliance with guidelines
monitoring conformance to the specification
recommending ways to eliminate causes of unsatisfactory performance of products or processes
regular inspection by the individual or the monitoring of inspections by internal or external agents
reporting variances.
Others may include:
higher project authority
organisational quality management
project manager
project specialists and other personnel
team members.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

applying quality-management and continuous-improvement techniques in a project relevant to the organisation and industry context
applying quality processes and procedures in a project
clarifying quality requirements with stakeholders
identifying external standards, legislation and regulations
maintaining accurate quality records.
Context of and specific resources for assessment
Assessment must ensure access to:

examples of project documentation used for quality-management purposes
project records.
Method of assessment
A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of strategies for managing project quality and their application to different situations
analysis of responses to case studies and scenarios that present issues and problems in project quality management
review of records documented and maintained
evaluation of documented results of project activities and product performance
evaluation of reports developed about shortfalls in quality outcomes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.