Unit of competency Outline
Date retreived
23/07/2026 12:22 AM AWST
23/07/2026 12:22 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply quality management techniques
Apply quality management techniques
Unit of competency
National Code
BSBPMG404A
BSBPMG404A
State Code
D0924
D0924
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
080315 - Project Management
Original Release Date
29/07/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to enhance project outcomes through contributing to quality planning, applying quality policies and procedures and contributing to continuous improvement within projects.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Contribute to quality planning
- 1.1. Contribute to determining quality requirements of project stakeholders
- 1.2. Contribute to establishing quantifiable quality criteria for project outcomes and objectives
- 1.3. Source information to locate and interpret quality policy and procedures
- 1.4. Contribute to the development of quality requirements in the project plan and processes
2. Apply quality policies and procedures
- 2.1. Undertake work under delegated authority to implement quality assurance within the project in accordance with agreed quality standards and guidelines
- 2.2. Maintain records and documentation in accordance with set procedures to facilitate quality control and to provide an audit trail
- 2.3. Document and evaluate results of project activities and product performance to determine compliance with agreed quality standards
- 2.4. Report shortfalls in quality outcomes to others to enable appropriate action to be initiated
3. Contribute to continuous improvement process
- 3.1. Participate in the ongoing review of project outcomes to determine the effectiveness of quality management activities
- 3.2. Report quality management issues and responses to others for application in future projects
designated standard operating procedures and regulations
organisation and project standards
organisational quality management policy and guidelines as applied to specific requirements of a project
project quality guidelines and instructions
carried out under limited guidance and supervision
subject to frequent change in a multi-disciplinary environment
within agreed authorisation and limits
within established organisational framework, procedures and routines
project finalisation process to capture lessons learned and to enable continuous improvement
systematic review of the project management process to ensure compliance with organisational policy and guidelines
inspections and audits in compliance with guidelines
monitoring conformance with the specification
recommending ways to eliminate causes of unsatisfactory performance of products or processes
regular inspection by the individual or the monitoring of inspections by internal or external agents
reporting of variances
higher project authority
project manager
project specialists or other personnel
team members
organisation and project standards
organisational quality management policy and guidelines as applied to specific requirements of a project
project quality guidelines and instructions
carried out under limited guidance and supervision
subject to frequent change in a multi-disciplinary environment
within agreed authorisation and limits
within established organisational framework, procedures and routines
project finalisation process to capture lessons learned and to enable continuous improvement
systematic review of the project management process to ensure compliance with organisational policy and guidelines
inspections and audits in compliance with guidelines
monitoring conformance with the specification
recommending ways to eliminate causes of unsatisfactory performance of products or processes
regular inspection by the individual or the monitoring of inspections by internal or external agents
reporting of variances
higher project authority
project manager
project specialists or other personnel
team members
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
application of quality management and continuous improvement techniques in relation to multiple complex projects
knowledge of quality auditing processes and requirements.
Context of and specific resources for assessment
Assessment must ensure:
access to examples of project management documentation used for quality control purposes
access to project team records.
Method of assessment
A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of strategies for managing project quality and their application to different situations
analysis of responses to case studies and scenarios which present issues and problems in project quality management
review of records documented and maintained
evaluation of documented results of project activities and product performance
evaluation of reports developed about shortfalls in quality outcomes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Certificate IV in Project Management.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
application of quality management and continuous improvement techniques in relation to multiple complex projects
knowledge of quality auditing processes and requirements.
Context of and specific resources for assessment
Assessment must ensure:
access to examples of project management documentation used for quality control purposes
access to project team records.
Method of assessment
A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of strategies for managing project quality and their application to different situations
analysis of responses to case studies and scenarios which present issues and problems in project quality management
review of records documented and maintained
evaluation of documented results of project activities and product performance
evaluation of reports developed about shortfalls in quality outcomes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Certificate IV in Project Management.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7053 | BSBPM404A | Apply quality management techniques | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WG090 | BSBPMG411A | Apply project quality-management techniques | Unit of competency |