Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information sourcesmay include:
colleagues
community groups
community leaders
crime, accident and incident scenes
customers
general public
individuals
information databases
local government
local media
schools
specific target groups, in the case of opinion polls and surveys.
Informationmay include:
addressing public order and general community issues
assisting in an investigation
details of an incident or medical emergency
locating a specific person
location of witnesses
opinion poll or customer survey
progressing and supporting court hearings and matters.
Recording forms and reportsmay include:
handwritten and electronic pro formas and reporting styles
use of organisation’s enterprise information system.
Organisational requirementsmay include:
accurate
complete
concise
in the correct format
legible
understandable.
Analysismay include:
causative or predictive
descriptive or explorative
quantitative and qualitative or both.
Analysis methodologymay include:
biographical analysis
comparative analysis
Delphi technique
demographics or geographical analysis
historical analysis
hypothesis development
link analysis
scenario generation.
Analysis processesmay include:
inductive:
interpreting raw information
identifying trends or patterns and testing them
deductive:
beginning with a hypotheses and testing it
lateral, critical or creative processes
using problem-solving techniques and decision making.
Reduced informationmay include:
charts
diagrams
lists
summaries
tables.
Reduction and description processesmay include:
testing of logical reasoning
consideration of balance
objectivity
critical evaluation of additional information collection.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
collate information
record primary data used, including audiotapes and statement if relevant to role
analyse, interpret and summarise information and make recommendations based on the outcomes of the analysis
demonstrate knowledge of statutory, regulatory and legislative requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
information and databases for analysis activities
relevant legislation, standards and guidelines.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
review of statements
review of compliance with statutory, regulatory, legislative and organisational requirements
oral and/or written questioning to assess knowledge of storage and disposal of information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.